Junior Member
Brand: Keystone
Model: Avalanche 320RS
State: New York
Posts: 17
THOR #94
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This is what he posted:
Remember - the 2 year warranty was a limited warranty - coverage was often denied on items not covered by the vendor after the 1st year.
Counter Tops - only covered 1 year and required prior vendor approval
Fiberglass Tubs & Showers - 1 year, dealer or owner had to contact vendor
Frame, Suspension, Landing Gear, Slide Mech., 18 months until Jan. of 2011 - then 12 months after - dealer or owner had to contact vendor for repairs
Carefree & Dometic awnings - 1 year, dealer or owner contact supplier.
Exterior Doors, Windows and Baggage Doors - 1 year, contact dealer
Facia, Wood Counter tops, Shelving - 6 months, contact dealer
Ceiling Fans - 1 year, contact dealer
Dometic Refer & Air Conditioner - 2 years, contact vendor
Generator, 2 years or 2000 hours, contact supplier
Winegard - 2 years, contact dealer
Jensen & AudioVox stereo equipment - 2 years, contact vendor
LP Bottles - 1 year parts only, contact dealer
LP Regulator - 1 year, contact dealer
Convertors - 2 year, contact dealer
Tires - Not Covered by CrossRoads at all - Contact Supplier
Battery - Not Covered by CrossRoads at all - Contact Supplier
Graphics - 5 years, parts only, contact dealer
Fantastic Fan - 2 years, contact supplier
Shurflo Water Pump - 2 years, contact dealer
Day Night Shades and Mini-blinds - 1 year, contact dealer
NorCold Refer & Thetford Toilets - 1 year, contact vendor
TV's, Fireplaces & Home Stereo - 1 year, contact dealer
Exterior metal - 2 years, contact dealer
CO & LP Detectors - 1 year, contact dealer
Rubber Roof - 5 years, material only after 1st year
Interior Lighting - 2 years, contact dealer
Exterior Caps - 1 year from Date of Manufacture
Bedding - 1 year, contact dealer
Sinks - 1 year, contact dealer
Atwood Water Heater and Furnace - 2 years, contact supplier
Roof, Walls & Floor aluminum construction only - 5 years, subject to yearly inspections.
COMPARE THE ABOVE LIST TO THE NEW 1 YEAR WARRANTY BELOW: Notice products covered longer than 1 year by the vendor still have the additional coverage. We did not take anything away - just who is responsible for administering the claim.
Counter Tops - 1 year, contact CrossRoads
Fiberglass Tubs & Showers - 1 year, contact CrossRoads
Frame, Suspension, Landing Gear, Slide Mech., 1 year, contact CrossRoads
Carefree & Dometic awnings - 1 year, contact CrossRoads
Exterior Doors, Windows and Baggage Doors - 1 year, contact CrossRoads
Facia, Wood Counter tops, Shelving - 1 year, contact CrossRoads
Ceiling Fans - 1 year, contact CrossRoads
Dometic Refer & Air Conditioner - 2 years, 1st year contact CrossRoads, 2nd year vendor.
Generator, 2 years or 2000 hours, 1st year contact CrossRoads, 2nd year vendor
Winegard - 2 years, 1st year contact CrossRoads, 2nd year vendor
Jensen & AudioVox stereo equipment - 2 years, 1st year contact CrossRoads, 2nd year vendor
LP Bottles - 1 year, contact CrossRoads
LP Regulator - 1 year, contact CrossRoads
Convertors - 2 year, 1st year contact CrossRoads, 2nd year vendor
Tires - 1 year, contact CrossRoads, thereafter vendor
Battery - 1 year, contact Supplier ( we cannot ship batteries )
Graphics - 5 years, contact CrossRoads
Fantastic Fan - 2 years, 1st year contact CrossRoads, 2nd year vendor
Shurflo Water Pump - 2 years, 1st year contact CrossRoads, 2nd year vendor
Day Night Shades and Mini-blinds - 1 year, contact CrossRoads
NorCold Refer & Thetford Toilets - 1 year, contact CrossRoads
TV's, Fireplaces & Home Stereo - 1 year, contact CrossRoads
Exterior metal - 2 years, 1st year contact CrossRoads, 2nd year vendor
CO & LP Detectors - 1 year, contact CrossRoads
Rubber Roof - 5 years, 1st year contact CrossRoads, 2nd - 5th contact vendor
Interior Lighting - 1 year, contact CrossRoads
Exterior Caps - 1 year, contact CrossRoads
Bedding - 1 year, contact CrossRoads
Sinks - 1 year, contact CrossRoads
Atwood Water Heater and Furnace - 2 years, 1st year contact CrossRoads, 2nd year vendor
Roof, Walls & Floor aluminum construction only - 1 year, contact CrossRoads
As you can see the coverage basically remains the exact same, if a vendor covers the product for more than one year, you still get the additional coverage. What we have done is simplify who is responsible for administering the claim. Now you or your dealer has to call CrossRoads during the 1st year and we take care of it. Again - If the vendor offers a warranty outside of the 1 year - you still get the additional warranty coverage.
(See Above)
The biggest change is no 5 year structural warranty which we had very few claims under anyway. The major claims in this category expose themselves within the 1st year - anything after the 1st year is usually due to neglect which we do not cover anyway.
END OF WHAT TOM POSTED
There were quite a few more posts expressing dis-satisfaction and now the forum is down - maybe for a forum site rebuild or they did not like all the negative press they were getting.
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