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Old 08-01-2013, 07:54 PM   #1
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Brand: Crossroads
Model: Rushmore Lincoln
State: California
Posts: 10
THOR #294
Unhappy More Warranty Issues with Lincoln

We really do hate complaining about our Rushmore Lincoln, we do love the floorplan so much but once we get our coach out of service once again and anything else major comes up, we will probably start fighting Lemon Law or seeking legal help. Broken Heart
The newest major things are our rear A/C must not be ducted correctly or at all as we are getting condensation on the ceiling....if you run your fingers over the spots water droplets form and it's not a small area Shocked. I better not get mold!
The next major thing is when putting our living room slide in, we noticed on the outside that the body (sheared screw) pulled away from the framing where the slide goes in....saw more stress points all around the slide frame that looked like would give at any time.
Screws are shimming out all over the skirt area all around the coach. We spoke with Leonard at Crossroads and asked him if any other coaches were having this many major problems and he said No not these issues like our grey water tank collapsing.
Starting to joke that our coach was started on a Friday and finished on a Monday and they forgot where they left off on Friday Confused

We were just told today that all 5 slides have major issues....let me see if I can explain this correctly.....the slide mechanism is new technology and the gears and the plate the gears run are too small for how big the slides are and causing out of alignment, worse is that because the gears are so small and have no locking system every time we tow it will be inevitable for slides to fall out of alignment. A/C had an issue with ducting collapsing so the fix is some foam insulation to keep from collapsing, it looks like that step got missed on ours which is causing condensation in the ceiling attic space. Shop is telling us this could be 3+ weeks IF Crossroads can come up with a solution, he already said he would not do any alterations that involve cutting into the frame. Oh and the TV mechanism for the living room tv that is hidden is using the same motor that the slides are using which are not very big at all. Frustrated, Disgusted....

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Old 08-01-2013, 08:48 PM   #2
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Brand: Crossroads
Model: Zinger ZT26BL
State: North Carolina
Posts: 445
THOR #91
I think I would be sending it back to the factory and have them go over It with a fine toothe comb.
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Old 08-03-2013, 02:14 AM   #3
9uc
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Brand: Still Looking
Model: Former Daybreak Owner
State: Nevada
Posts: 52
THOR #360
Document the problems and any communications to all parties, dealer, manufacturer and who ever is going to do the repairs. Contact customer service and focus on one representative, then email, mail and call and be a squeaky wheel and be diplomatic at all times.
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