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07-09-2017, 11:26 AM
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#1
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Member
Brand: Thor Motor Coach
Model: Miramar
State: Ohio
Posts: 51
THOR #7381
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Totally Disappointed with Our New Miramar
Okay, we picked up our unit on May 18th from a dealer in TX and realized we had a lever, slide, generator, drain value and door issues but due to time restraints we had to leave immediately. They recommended us to get a hold of our local Thor dealer to correct the issues. To this date only the drain valve and generator display has been fixed. I have brought to a local Thor dealer twice with multiple guarantees that this or that will fix everything. Yesterday I drove it an hour to dealer again to get the levers, slide and compartment doors fix. I drove it home four hours later with none of the new parts fixing anything. I have been in contact with Thor though this whole ordeal and they are only hand holding our issues, and yesterday I finally requested a new unit through Thor, which I doubt will happen but I had to start playing hard ball. Has anyone had this issue and if so how did you rectify the issue? Any insight is appreciated, thanks!
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07-09-2017, 11:44 AM
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#2
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Senior Member
Brand: Thor Motor Coach
Model: 2017 Windsport 29M
State: Indiana
Posts: 3,692
THOR #5196
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Have you considered making an appointment and having the work done at the Thor factory? The factory is a little over 3 hours away from you and might be the best option for getting your repairs done correctly.
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07-09-2017, 11:50 AM
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#3
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Member
Brand: Thor Motor Coach
Model: Miramar
State: Ohio
Posts: 51
THOR #7381
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I thought about it several times but they keep pushing to my local dealer. I am waiting for them to offer it, but I heard from my purchasing dealer that's probably a two month wait. I'm hoping it will come to that this week after they get my nasty-gram (email).
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07-12-2017, 12:59 AM
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#4
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Member
Brand: Thor Motor Coach
Model: ACE 27.1
State: Florida
Posts: 82
THOR #1393
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Sorry to Hear
Welcome to RV ownership! Sorry to hear about your troubles. Learn to fix things yourself whenever possible to keep your sanity. I'm still under warranty but refuse to take my coach in for repairs unless absolutely necessary, which has been twice.
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07-12-2017, 06:54 PM
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#5
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Member
Brand: Thor Motor Coach
Model: Miramar
State: Ohio
Posts: 51
THOR #7381
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Quote:
Originally Posted by acsnook
Welcome to RV ownership! Sorry to hear about your troubles. Learn to fix things yourself whenever possible to keep your sanity. I'm still under warranty but refuse to take my coach in for repairs unless absolutely necessary, which has been twice.
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I was able to fix one item, but my wife told me not to anything else because it might void the warranty. I see her point.
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07-12-2017, 07:04 PM
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#6
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Site Team
Brand: Entegra
Model: Accolade 37TS
State: South Dakota
Posts: 8,767
THOR #1469
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Read your warranty and comply with the instructions.
The warranty gives you specific instructions, and the address to send the letter, when there have been 2 or more attempts and/or the repairs take over 20 days.
Others on the forum have found that following the instructions in the warranty works wonders.
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Dave
US Army (Ret)
2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk (Toad)
FMCA - F432054
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07-12-2017, 07:06 PM
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#7
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Member
Brand: Thor Motor Coach
Model: Miramar
State: Ohio
Posts: 51
THOR #7381
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Quote:
Originally Posted by dstankov
Read your warranty and comply with the instructions.
The warranty gives you specific instructions, and the address to send the letter, when there have been 2 or more attempts and/or the repairs take over 20 days.
Others on the forum have found that following the instructions in the warranty works wonders.
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[emoji1303]
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07-12-2017, 07:19 PM
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#8
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Site Team
Brand: Entegra
Model: Accolade 37TS
State: South Dakota
Posts: 8,767
THOR #1469
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Quote:
Originally Posted by FEZ
[emoji1303]
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Last sentence, first paragraph under "What we will do to correct problems" The address is at the end of the section.
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Dave
US Army (Ret)
2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk (Toad)
FMCA - F432054
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07-12-2017, 07:22 PM
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#9
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Member
Brand: Thor Motor Coach
Model: Miramar
State: Ohio
Posts: 51
THOR #7381
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I'll check it out when I get home tonight, thanks. Right now the factory owner relations person is not returning my emails. This could get ugly...
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07-12-2017, 08:08 PM
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#10
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Site Team
Brand: Entegra
Model: Accolade 37TS
State: South Dakota
Posts: 8,767
THOR #1469
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Quote:
Originally Posted by FEZ
I'll check it out when I get home tonight, thanks. Right now the factory owner relations person is not returning my emails. This could get ugly...
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That is why you need to send the letter to the address provided. That puts Thor on notice in compliance with the Magnuson Moss Warranty Act. Sending emails does not comply with the provisions of the act. If it were me I would send the letter certified, or return receipt at a minimum, so someone has to sign for it.
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Dave
US Army (Ret)
2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk (Toad)
FMCA - F432054
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07-12-2017, 08:46 PM
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#11
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Member
Brand: Thor Motor Coach
Model: Miramar
State: Ohio
Posts: 51
THOR #7381
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Makes sense, thanks!
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07-14-2017, 06:18 PM
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#12
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Member
Brand: Thor Motor Coach
Model: Miramar
State: Ohio
Posts: 51
THOR #7381
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As of this afternoon, I spoke with Thor and if all goes right next Friday they will be repairing my at the factory. By the way everyone, Thor does read these forums.
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07-14-2017, 06:21 PM
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#13
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Senior Member
Brand: Thor Motor Coach
Model: 2017 Windsport 29M
State: Indiana
Posts: 3,692
THOR #5196
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Quote:
Originally Posted by FEZ
As of this afternoon, I spoke with Thor and if all goes right next Friday they will be repairing my at the factory. By the way everyone, Thor does read these forums.
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If Thor people read this forum then why do they continue to have worthless cup holders, tv's, and batteries?
PAY ATTENTION THOR!!!
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07-14-2017, 06:43 PM
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#14
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Axis/Vegas Enthusiast
Brand: Thor Motor Coach
Model: Axis 24.4
State: Michigan
Posts: 9,837
THOR #1150
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Quote:
Originally Posted by FEZ
As of this afternoon, I spoke with Thor and if all goes right next Friday they will be repairing my at the factory. By the way everyone, Thor does read these forums.
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To be the guy with that job description!
"What do you do?"
"I'm the 'social media monitor' I read up on all the comments about Thor on the various forums and social media"
"Must be stressful!"
"Yup!"
LOL
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07-14-2017, 06:58 PM
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#15
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Senior Member
Brand: Thor Motor Coach
Model: 2017 Windsport 29M
State: Indiana
Posts: 3,692
THOR #5196
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Quote:
Originally Posted by JamieGeek
To be the guy with that job description!
"What do you do?"
"I'm the 'social media monitor' I read up on all the comments about Thor on the various forums and social media"
"Must be stressful!"
"Yup!"
LOL
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Or the person might say " not really, we just read it, we don't actually do anything about it".
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07-14-2017, 06:59 PM
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#16
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Member
Brand: Thor Motor Coach
Model: Miramar
State: Ohio
Posts: 51
THOR #7381
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Quote:
Originally Posted by JamieGeek
To be the guy with that job description!
"What do you do?"
"I'm the 'social media monitor' I read up on all the comments about Thor on the various forums and social media"
"Must be stressful!"
"Yup!"
LOL
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Are you that person? Just wondering.
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07-14-2017, 07:31 PM
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#17
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Senior Member
Brand: Thor Motor Coach
Model: 2017 Windsport 29M
State: Indiana
Posts: 3,692
THOR #5196
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Quote:
Originally Posted by FEZ
Are you that person? Just wondering.
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I wish, sounds like a Cush job! I'm retired and plan to stay that way!
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07-14-2017, 07:33 PM
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#18
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Senior Member
Brand: Still Looking
Model: Renegade Valencia 38RB
State: California
Posts: 3,498
THOR #3156
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Quote:
Originally Posted by SuperD
If Thor people read this forum then why do they continue to have worthless cup holders, tv's, and batteries?
PAY ATTENTION THOR!!!
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Come on Dave you know its all about the money. There are tons of upgrades they could do but that would raise the price. Lots of people dont want to pay more. If they do they can do the upgrades themselves like we do
Jerry
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07-14-2017, 08:06 PM
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#19
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Member
Brand: Thor Motor Coach
Model: Tuscany 45AT
State: Alaska
Posts: 34
THOR #7867
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Quote:
Originally Posted by FEZ
I was able to fix one item, but my wife told me not to anything else because it might void the warranty. I see her point.
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Your warranty only lasts a year. I made three trips to Thor from Ma. Well worth it and it gets done right.
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07-14-2017, 08:18 PM
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#20
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Senior Member
Brand: Keystone
Model: Cougar 30 RLS 5th wheel
State: Colorado
Posts: 288
THOR #2204
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Fez,
Did you buy your motorhome at Motorhome Specialties in Alvarado
TX?
That is where I bought mine 2 years ago, good price, but being 750
miles from home no way I could return it to them for repairs
__________________
Phil Saran
2019 Cougar 30 RLS 2012 Ram 3500 4x4
Colorado
I like to wander and I'm not lost!
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