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02-02-2020, 08:00 PM
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#1
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Junior Member
Brand: Thor Motor Coach
State: Missouri
Posts: 2
THOR #17981
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Controls locked by ignition
Hello,
We have a 2019 Thor Palazzo when we try to slide out our slides we get a message, " Controls locked by ignition". We shut off our main power and turned the ignition on and even started the engine and shut it off. We still can not slide out our slides. Has anyone experienced this issue who can provide some guidance? Thanks,
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02-02-2020, 08:12 PM
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#2
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Senior Member
Brand: Thor Motor Coach
Model: Aria 3901
State: Idaho
Posts: 696
THOR #9660
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Try resetting your Firefly system by turning off your use/store switch for 60 seconds. Don't know if that will help, but it might.
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Vicki and Mike, Aria 3901- The Wined Up Bus, towing 16 Jeep JKUR.
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02-02-2020, 08:54 PM
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#3
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Site Team
Brand: Thor Motor Coach
Model: ACE 27.1
State: Florida
Posts: 14,329
THOR #7035
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Did you take the key out of the ignition?
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Ted & Melinda
2016 ACE 27.1
2016 Chevy Sonic Toad - Selling
2020 Chevy Colorado Z71 Trail Runner Toad
2024 Chevrolet Trax 2RS - Soon 2B TOAD
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02-02-2020, 09:39 PM
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#4
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Junior Member
Brand: Thor Motor Coach
State: Missouri
Posts: 2
THOR #17981
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thanks it still is locked.
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02-03-2020, 01:27 AM
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#5
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Member
Brand: Thor Motor Coach
Model: 2012 Daybreak 28PD
State: California
Posts: 83
THOR #556
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Is your parking brake set?
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09-28-2023, 03:05 AM
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#6
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Junior Member
Brand: Thor Motor Coach
State: Texas
Posts: 14
THOR #30030
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I'm having the same issue with my Thor Tuscany 45MX (2023 model). Tried unplugging from shore power, waiting a few mins, plugging back in. Even disconnected, brought the jacks up, slides in, moved a few feet, then put the jacks back down, slides out again, turned off engine, connected to shore power again. No luck. Driving me insane and I have no idea how to reset the Firefly. I'll be honest this vehicle is a lemon.
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09-28-2023, 08:32 PM
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#7
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Senior Member
Brand: Thor Motor Coach
Model: Aria 3401
State: Washington
Posts: 848
THOR #22245
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Quote:
Originally Posted by kdvannos
Hello,
We have a 2019 Thor Palazzo when we try to slide out our slides we get a message, " Controls locked by ignition". We shut off our main power and turned the ignition on and even started the engine and shut it off. We still can not slide out our slides. Has anyone experienced this issue who can provide some guidance? Thanks,
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Our 2021 Aria slides only work if engine is running and air brake engaged.
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2021 Aria 3401
2021 Grand Cherokee Trailhawk - toad
2010 Porsche Boxster(trailered)
Retired US Navy Corpsman HMC(SW)(FMF)
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09-28-2023, 08:33 PM
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#8
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Senior Member
Brand: Thor Motor Coach
Model: Aria 3401
State: Washington
Posts: 848
THOR #22245
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Quote:
Originally Posted by joschu
I'm having the same issue with my Thor Tuscany 45MX (2023 model). Tried unplugging from shore power, waiting a few mins, plugging back in. Even disconnected, brought the jacks up, slides in, moved a few feet, then put the jacks back down, slides out again, turned off engine, connected to shore power again. No luck. Driving me insane and I have no idea how to reset the Firefly. I'll be honest this vehicle is a lemon.
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Our 2021 slides only function with the motor running and the air brakes engaged.
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2021 Aria 3401
2021 Grand Cherokee Trailhawk - toad
2010 Porsche Boxster(trailered)
Retired US Navy Corpsman HMC(SW)(FMF)
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09-28-2023, 08:56 PM
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#9
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Senior Member
Brand: Thor Motor Coach
State: Missouri
Posts: 2,326
THOR #6903
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Engine running
Parking brake engaged
Slides should be operational with hydraulic pump available
I use manual leveling dumping air to start the process
Extend slides
Turn off Engine
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09-28-2023, 09:38 PM
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#10
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Junior Member
Brand: Thor Motor Coach
State: Texas
Posts: 14
THOR #30030
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Thanks for the feedback, but I have the engine off and the parking break engaged. System still thinks the ignition is on for some reason. I noticed in the Firefly screen that there is a red light/fault next to the Gen Status / Fault input under G12 #2 Inputs. Night shade and sun shade are still blocked from going down, can't move awnings out, etc. See attached images.
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09-28-2023, 11:35 PM
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#11
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Senior Member
Brand: Thor Motor Coach
Model: Aria 3401
State: Washington
Posts: 848
THOR #22245
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Quote:
Originally Posted by joschu
Thanks for the feedback, but I have the engine off and the parking break engaged. System still thinks the ignition is on for some reason. I noticed in the Firefly screen that there is a red light/fault next to the Gen Status / Fault input under G12 #2 Inputs. Night shade and sun shade are still blocked from going down, can't move awnings out, etc. See attached images.
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SO no idea: I would contact customer service at Thor via their owner support. DO NOT CALL. Fill out the form, they have always gotten back to me. If you tell them on the form they can search for answer prior to responding.
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2021 Aria 3401
2021 Grand Cherokee Trailhawk - toad
2010 Porsche Boxster(trailered)
Retired US Navy Corpsman HMC(SW)(FMF)
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09-29-2023, 06:32 PM
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#12
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Junior Member
Brand: Thor Motor Coach
State: Texas
Posts: 14
THOR #30030
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Solved
Called Thor support, no help. Was able to get a hold of the dealership service tech who had me turn off the house battery, set the battery disconnect switch to the off position, dump air, reset the battery disconnect switch to on position, turn on house battery, hold foot on the break while unsetting parking brake while in neutral, and setting the parking break. I'm not sure if it really needed all of these steps as I believe the issue was related to the air brakes but it worked regardless. Just providing an update here in case anyone else had this issue.
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10-15-2023, 05:42 AM
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#13
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Junior Member
Brand: Thor Motor Coach
State: Texas
Posts: 14
THOR #30030
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Issue is back and workaround isn’t working! Ugh
I’m having this same issue with the G12 #2 inputs with 7 Gen Fault. When I turned the ignition off after putting the jacks down and letting the slides out the unit states that the ignition is still on and is locking controls, locked by the ignition lock. I cannot figure out why this keeps happening because with that ignition lock on, I cannot extend the awning I cannot lower the nightshade all the way, the front TV does not work and other controls locked by the ignition lock even though the ignition is not on. Any ideas?
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10-15-2023, 05:45 AM
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#14
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Junior Member
Brand: Thor Motor Coach
State: Texas
Posts: 14
THOR #30030
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Ignition Lock when ignition is off. G12 Fault
I’m having a repeating issue. When I turn the ignition off after putting the jacks down and letting the slides out the unit states that the ignition is still on and is locking controls, locked by the ignition lock. I cannot figure out why this keeps happening because with that ignition lock on, I cannot extend the awning I cannot lower the nightshade all the way, the front TV does not work and other controls locked by the ignition lock even though the ignition is not on. Any ideas?
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