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Old 05-13-2019, 07:47 PM   #1
Junior Member
State: Connecticut
Posts: 20
THOR #11685
Customer service

Recently we experienced slide failures on both of our slides on our 2017 Miramar 35.2 during our stay st Myrtle Beach. Took some temporary repair work from a mobile repair couple to get us on the road home. Then the issue of who was to pay for the work needed to fix it long term began. I was bracing for a long fight between Thor, LongviewRV and myself but to my pleasant surprise Teena from Thor customer service worked with LongviewRV and I will not have to pay for any of the work to be done. Canít say enough good about how professional she is and how tenacious she is in finding solutions. Responds quickly to emails and phone messages. Truly a breath of fresh air.

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Old 05-13-2019, 08:15 PM   #2
Senior Member
The Gritz Carlton's Avatar
Brand: Thor Motor Coach
Model: THOR Chateua 35SF
State: Georgia
Posts: 4,038
THOR #11130
The few times I've need their help, the results have been excellent.

2018 THOR Chateau 35SF
Two Labs, Bugsie & Blondie
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Old 05-14-2019, 12:01 AM   #3
Senior Member
Brand: Still Looking
Model: Newmar Bay Star Sport 300
State: Alabama
Posts: 2,744
THOR #6826
X2 on excellent customer support from Thor.
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Old 05-14-2019, 12:22 AM   #4
Senior Member
bigben's Avatar
Brand: Thor Motor Coach
Model: Challenger 37TB
State: Kentucky
Posts: 1,032
THOR #1020
Yep - nothing but good to say and especially about Teena. She stayed on the phone and helped me troubleshoot an electrically issue long after the warranty was expired.
US Army Retired - Loving The Road Trip
Challenger 37TB
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Old 05-14-2019, 07:13 PM   #5
Junior Member
Brand: Still Looking
State: Georgia
Posts: 21
THOR #4609
Bigbur, I'm guessing you have a extended warranty? And they are footing the bill? Interested in hearing what your slide problems are and the fix outcome. I am interested in this same floor plan in the Miramar/Challenger.
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Old 05-14-2019, 08:23 PM   #6
Senior Member
Brand: Thor Motor Coach
Model: challenger 37FH
State: Delaware
Posts: 358
THOR #13399
I've called Thor for help several times always been very helpful. Excellent customer service.

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