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Old 09-05-2020, 09:01 PM   #21
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Brand: Thor Motor Coach
State: Pennsylvania
Posts: 3
THOR #20046
October, 2019 visit to Wakarusa.

While under warranty I paid a visit to the Thor facility in Wakarus IN in October of last year. I had to schedule it 4 months in advance as they were booked up. If I came any later, the coach had to be winterized. CW had made three attempts to fix the slide with no luck. Thor had it fixed in less than an hour. I was told it was a simple repair. As another responder stated, they picked up the coach at 7:00 am and bring it back in the afternoon. There was no pandemic last year and sanitizing wasn't an issue. If you are towing a vehicle, you can explore the area - there is a lot to see. If not, you can spend the day in their comfortable lounge and talk RVing with the other customers.


My only complaint was with the water pressure at their overnight sites. I'm not complaining as I appreciate the hook ups provided. Just be prepared to use your fresh water tank if you want enough pressure to shower - especially if you have an instant hot water heater.


Another suggestion, especially while under warranty, is to go over your coach with the proverbial fine tooth comb and find every single issue, including suspected problems. Put it on your punch list. I provided a list of about seven items and all were fixed. I live in NE PA and it was a 600 mile trip but well worth it to have my coach working fully. I made the trip out in two days. While I did find nice campgrounds (PA and OH), there were many that shut down for the season in the middle of October.


I've attached photos of the lounge and overnight sites in Wakarusa.
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Old 09-05-2020, 09:03 PM   #22
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Brand: Thor Motor Coach
Model: 2020 Magnitude SV34
State: Florida
Posts: 1,380
THOR #12751
Quote:
Originally Posted by Marc View Post
While youíre there, take the tour of how they put these RVs together. It doesnít take long and itís very interesting.
I'm bettering they aren't doing the tours these days because of COVID.
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Old 09-05-2020, 09:48 PM   #23
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Brand: Thor Motor Coach
Model: Hurricane 31S
State: Texas
Posts: 2,234
THOR #6411
Quote:
Originally Posted by Marc View Post
While youíre there, take the tour of how they put these RVs together. It doesnít take long and itís very interesting.
No factory tours until the SARS-2-CV virus is quelled.
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2016 Hurricane 31S
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Old 09-05-2020, 11:18 PM   #24
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State: Arkansas
Posts: 3
THOR #11953
Shout them out and BBB let's see what happens.
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Old 09-06-2020, 12:10 AM   #25
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Brand: Thor Motor Coach
State: Michigan
Posts: 10
THOR #3824
They are fantastic! We are lucky, we live 2 hours away but I will not go anyplace else for repairs. Appointment only and may take some time to get in, but it is well worth it!
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Old 09-06-2020, 01:01 PM   #26
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Brand: Thor Motor Coach
Model: Freedom Traveller A27
State: North Carolina
Posts: 164
THOR #17765
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Originally Posted by RAWeems View Post
We will call Monday morning to see how soon we can get in. Thank you for the information!!!
They also have field techs that fly in to your location if CW or Gander will let them use a bay. Theyíve got representatives that stay in touch with dealers. They flew a guy to NC. Replaced windows, lights, rewired AC, and several other warranty issues. Gander RV let them borrow a bay. Took him 2 days on mine. They had somebody elseís there as well.
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Old 09-06-2020, 05:33 PM   #27
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Brand: Thor Motor Coach
Model: Tuscany 40RT
State: North Carolina
Posts: 12
THOR #15805
Been there, done that.

Going to Thorís repair facilities is a good decision. Email me at PhillipPaugh@gmail.com. Iíd be happy to share my experience. Iíve tried twice to post here without success.
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