The power awning on my 2013 Tuscany 42WX (large front awning), extends just fine but when I press the switch to retract it, it only travels in a few inches then stops. I have to keep inching it in little by little.
I had the same issue on my 2012 45LT. I noticed when I put the awning out and let it over rotate a bit at the end of the cycle it was difficult and very slow to retract. When I would put the awning out and stop a few inches before it was through then I didn't have a problem bringing it back in. I never took it back to the dealer because it was such a hassle.
2015 Chateau 31W
2014 Honda CRV EXL w/ Nav
Blue Ox Aladdin tow bar
Yesterday I ran my awning out and it goes out fine. But pulling it back it starts working hard and slow coming it at first then picks up speed half way in. This is a new coach with the carefree awning. Another thing, I have to roll it out with the in switch and roll it up with the out. On our walk through at the dealer we notice it was wound backwards. The dealer played with it and got to roll up right. I played with it yesterday and couldn't get it to roll up right with the in switch. I'm afraid that if I play with it too much I'll go blind, like my mother told me.