So did our homework now just letting you know....wanted to trade out (purchase) Lippert theatre seating with center cup holder for goofy pull out couch bed in our Thor super c--more comfy..etc....so did homework, called a few places, said no pressure when you can fit us in...went to Bill Plemmons in NC- he said sure, order the parts (3 sections) then talk with service- did that- service says okay, no problem, will fit you in about 5 weeks...okay we say, just want old couch put new chairs in- he says no problem- we say no windows taken out, no extra issues will you tell us...oh yes, should be straight forward.
So...we check back as they advised to see that the order came in (drove by ) and yes, order is here just come in on your appointed day. went on appointed day, told see you when you get back- husband says, no I am waiting like you said to because should be straight forward fit- okay, give us the keys, lets get the parts...go to look, sure enough 3 boxes- oh oh... one sofa part missing- lets look...everyone pointing finger at everyone else----bottom line had to get credit back from down payment- took off work to no avail- no theater seating complete as thought (see us in another 2 weeks??) ---came home - evidently had driven the RV for fun- got our down payment back , no install...oh well...next. So- wish we had asked to see the actual sofa as ordered when he said oh yeah it was in but did not want to be an a&&......my god- the RV world is in trouble because we need them and they do NOT need us. So IF you want something PLEASE make sure your part is PHYSICALLY there..l.inspect it and get it done...so many horror stories and we thought this would be a simple thing and now we have wasted effort, money and time to do what THEY said to do. Oh...they said Sorry.