Originally Posted by Lloyd
Why don't you try calling them. I have heard good results coming from a phone verses an email. You might also ask where there is another dealer for you to get work done on your rig, and state that you are not at all happy with your present dealer.
They authorize warranty work in other places then where you purchased your rig.
Just be nice-be polite.
I called them yesterday, 1/28/14. After many prompts to get to the right place all I could do was leave them a voice mail with my contact info, make, model, year and VIN. Still waiting for a call back.