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Old 07-20-2018, 01:34 AM   #1
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Brand: Thor Motor Coach
Model: Quantum 31WS
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THOR #7419
Removing Axerra radio

I know there have been a million posts on this but i need to know how to pull the Axerra out so i can check connections. Is there a special tool one needs to do this?
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Old 07-20-2018, 01:38 AM   #2
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If you bought this coach new you should have received a black bag with manuals, there should be a couple of thin metal tools that slide in to each side of the radio to release the locks. If you don’t have the tools you can usually get them at an auto parts or car stereo shop.
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Old 07-20-2018, 01:55 AM   #3
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My illustrious dealer did not pass on such a bag. No surprise.

Do you have a picture of the "tool"? I've looked online, and there are many variants.
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Old 07-20-2018, 02:20 AM   #4
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Sorry I don’t, my Rv is in storage and I don’t have access right now. Google axxera radio removal tool, you should be able to find one.
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Old 07-20-2018, 03:21 PM   #5
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Call your dealer and get your big Thor bag. It has all kinds of info about your water heater your refrigerator your gas your furnace you need that bag also look inside the closet door they have a sheet listing all the serial numbers to these items. Good luck get that bag.
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Originally Posted by rlcpe View Post
My illustrious dealer did not pass on such a bag. No surprise.

Do you have a picture of the "tool"? I've looked online, and there are many variants.
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Old 07-20-2018, 03:43 PM   #6
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There are plenty of YouTube videos on how to release the clips holding the Axxera or Jensen radio in the mount. All DIN type radios have these types of clips and they are released the same way.
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Old 07-20-2018, 04:26 PM   #7
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Model: Chateau 23U
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When we had our 23U's radio extricated from the dash, Scott at Total Eclipse had to remove the dash, 4 screws in a black plastic brace, that held the double din radio into the dash. He had to drop the steering column a bit to get the dash to come off easily.
The factory Pioneer radio was crap, as was the install. The new install has soldered and shrink wrapped connections and a much sturdier brace. Sony products have excellent build quality. Best of luck.
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Old 07-20-2018, 05:54 PM   #8
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Geno929 is correct - that’s exactly what I had to do in my Chateau 31W. Had to believe but the dash just pulls off so you can get to the 4 screws that hold the bracketed radio on to the dash. They did not use the nice slide in mount that is on the class A models. I had some difficulty with removing the dash in the steering wheel area and was able to get the radio out without removing dash all the way.
Scott
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Old 07-21-2018, 02:17 PM   #9
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I used 4 butter knives to remove mine. Buttered my toast right after
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Old 07-21-2018, 08:01 PM   #10
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Did you check in your front right upper storage for your black bag? That's where CW stashed the one for our Quantum.
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Old 07-22-2018, 01:19 AM   #11
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I bought a used 2016 Freedom Elite with the Axerra. It didn’t have a remote control but I think it must have had one originally. I’m not getting anywhere with CW or Axerra and I’d like to have a remote, any suggestions?
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Old 07-22-2018, 02:04 AM   #12
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Checked all compartments iver the last 15 mos. No black bag with anything. There was a generic Thor manual. I've chased down other manuals on the interner, printed copies and made my own book.
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Old 08-24-2018, 02:00 PM   #13
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Quote:
Originally Posted by rlcpe View Post
My illustrious dealer did not pass on such a bag. No surprise.

Do you have a picture of the "tool"? I've looked online, and there are many variants.
I just played with my radio yesterday, so I thought I would add these pics of the tool used to remove the radio.

It's an L-shaped piece of pliable metal, about 5 inches long (3/8" wide), with a barb on the end to help grab the radio to pull it out.
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Old 08-24-2018, 02:22 PM   #14
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Quote:
Originally Posted by BandG View Post
I just played with my radio yesterday, so I thought I would add these pics of the tool used to remove the radio.

It's an L-shaped piece of pliable metal, about 5 inches long (3/8" wide), with a barb on the end to help grab the radio to pull it out.
Thx. I'll see if i can find something similar on line.
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Old 08-24-2018, 02:29 PM   #15
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Build your own

I cut two 3/4" x 4" pieces of sheet metal and use those to slide in each side of the radio after carefully pulling of the outside trim (plastic piece) of the radio. You may even be able to cut these from an aluminum can.
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Old 08-25-2018, 03:06 PM   #16
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Quote:
Originally Posted by ScottB View Post
Geno929 is correct - thatís exactly what I had to do in my Chateau 31W. Had to believe but the dash just pulls off so you can get to the 4 screws that hold the bracketed radio on to the dash. They did not use the nice slide in mount that is on the class A models. I had some difficulty with removing the dash in the steering wheel area and was able to get the radio out without removing dash all the way.
Scott
As stated above the Class Cís w/Ford E450 chassis has the radio hard mounted with screws which require partial dash removal to get access.
Crutchfield has written (with pics) instructions available for the Ford E450. If you purchase the new radio from them, the instructions are free. If not, the instructions cost $10. Itís worth it if you want to do the radio swap as a diy project.
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Old 08-25-2018, 04:50 PM   #17
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Radio

Butter knifes should work fine. I use the L shaped tools but the L part is just a way to pull tool back out. Just insert butter knives on each side halfway top to bottom. (Stab them straight in.) Push in on each knife about 2.5 to three inches and the radio will be free. Just releases a detent on each side. Mine only has the detents on each side. Had mine out way too many times. Not radio issues but wiring problems.
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Old 08-25-2018, 08:12 PM   #18
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Thanks for the instructions: my Thor bag had neither the tool, or any booklet on the radio...
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Old 10-25-2018, 12:32 AM   #19
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44-042218-0100 is the axxera part number for the tool
Who makes axxera ?
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Old 10-26-2018, 03:46 AM   #20
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Quote:
Originally Posted by DoBeDoBeDo View Post
I bought a used 2016 Freedom Elite with the Axerra. It didnít have a remote control but I think it must have had one originally. Iím not getting anywhere with CW or Axerra and Iíd like to have a remote, any suggestions?
If you still need one, I can send you mine. I just replaced my radio. DM me with an address and Iíll mail it to you.

Pete
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