Originally Posted by robtx
From my dealer:
"Thor Tech Support Line (Option 4 forwards to after- hours assistance when applicable) 866-855-2867"
The prompts says if you are in an emergency situation or completely down press 4.
When my Hurricane 34E's step broke while at DisneyWorlds's Fort Wilderness the very first night after we picked it up for our shakedown trip, I called that number after returning from the Magic Kingdom at about 11:30 p.m.
Someone actually answered, and they mentioned that the main bolt shears off, (heh, the 2016 recall), and can be fixed by a Thor dealer on my trip home to California. They gave me phone numbers for the dealership along my route home so that I could contact them on Monday, (this happened on a Friday). Unfortunately, when I called every dealer, they either didn't have the part, or they wanted me to stay a few days until they would get the part.
I just purchased the most expensive Coghlan's bungy cords from the Disney Trading Post and strapped the steps for the trip home.