Thor Palazzo Possible Warranty Suit?

[Davii]

Morning all,

I didn't realize the thread I was posting about this on was in my welcome thread rather than here in the Class A section, probably get more traction here.

I've been an owner of my coach since February this year, however, my dealer has had it much longer than I have and I felt both my dealership and Thor were dragging their feet.

Got to a point where they had it for over three months to fix the same issues I turned it in for in March after my first trip, and they called me to say they found soft spots on the floor... that I mentioned months ago.... and it would take longer, so, had to cancel my trip...

Here's some context from the other thread:

Originally Posted by Davii

I wish that were all my problems. I had a few little gremlins that I worked through, still some not worked through, but the BIG problem was water intrusion. Both slides have leaked everytime we took it out. I even mentioned to them it was leaking when we were driving on a sunny day...

They replaced all the external seals, twice, but it was a plumbing issue under the bunk beds (where all the grey water goes into the tank) and it was leaking under the slide when closed and has now ruined the subfloor in the front.

The subfloor in the back has soft spots from the window in the back leaking without repair....

Wasn't evident on PDI as A) bright sunny day and they had it under an awning for about a week before I picked it up, B) the damage was under the flooring.

On top of that all the drawer slides stick, ball bearings falling out of those all over the bus, the mirror over the bathroom sink falls out every time you open it, the bunk bed doors were missing the stop hardware so they just bang around and destroy themselves when you drive, etc. etc. etc. etc.

I paid $1,600 for a "PDI" that they were supposed to go through, I asked for the results of that and was given a work order from a month before I bought the bus for all the problems I noted on my first trip.

So, they KNEW they sold me a defective and failing bus.

Anyhow, I agreed to work with the dealer for another 45 days on this before moving to litigation, if needed. Dealership GM said they’re replacing the entire subfloor, all new flooring, etc. big job. Everything else noted so far will also be fixed.

I asked that, when completed, there be a 3rd party inspection by an NVRIA certified inspector and anything findings also fixed immediately. I already have 8 more years of warranty, so not going to ask for more there, but I feel it’s fair to ask for a year or more of roadside assistance/tow coverage.

Any thoughts? Anything I should be asking or asking for? Any parts I should ensure get upgraded as the coach is put back together?

[ducksface]

How is this a
Lemon law
Claim?

[Davii]

In going through the process I agreed to give the dealership an additional 45 days before moving forward with a lawsuit.

All the “red lines” for a lemon law have been passed:

-4 or more attempts for the same problem
-45 consecutive days in repair
-60 non-consecutive days in for repair

This is the last repair attempt before I will be forced to file a lawsuit, but I’m trying to avoid exactly that.

Thanks for the question, any insights to offer?

[ducksface]

Does lemon law in your state cover the coach and not just the chassis
Or
Does it omit rv totally?

Did you purchase the rv in the state you reside?

Lemon law is state level not federal level except in a very narrow circumstance.

The parameters you stated are generally for non commercial passenger vehicles under a certain weight.

Do you have a link to the law you're trying to get enforced?

[Davii]

Originally Posted by ducksface

Does lemon law in your state cover the coach and not just the chassis
Or
Does it omit rv totally?

Did you purchase the rv in the state you reside?

Lemon law is state level not federal level except in a very narrow circumstance.

The parameters you stated are generally for non commercial passenger vehicles under a certain weight.

Do you have a link to the law you're trying to get enforced?

No, I don't have a link, I'm not trying to get any law enforced, I'm working with the dealership to try and avoid that situation but will file the lawsuit if needed.

My lawyer has all the details regarding the law itself, I don't have a link. Louisiana law also covers RVs, boats, side by sides, etc.

Again, I have not filed a lawsuit and hope I don't have to. I am here trying to get some advice from folks knowledgeable in motorhomes in what I need to ensure gets done to the bus I currently own, what remedies I should ask for in terms of ensuring this is right both now and moving forward, etc.

[ducksface]

https://www.google.com/search?q=loui...obile&ie=UTF-8

Your attorney may be misleading you.
Louisiana law is very specific about
Weights and time in repair(ninety days for LA)
As I knew.

Get the attorney to write it out that your rv is covered for water leaks under the
Louisiana lemon law.

See just below that double tap logo?
It says
'Except a motorhome'.

You may have a lawsuit but now that you've read a bit i hope you doubt it's a
Lemon law
Suit.

[Davii]

Thanks for the advice.

Anyone have any advice for the RV itself and how to ensure I don't have to file a lawsuit?

[ducksface]

Originally Posted by Davii

Thanks for the advice.

Anyone have any advice for the RV itself and how to ensure I don't have to file a lawsuit?

It's not advice.
It's dead-on factual information.

What type of response are you looking for?
How to repair yourself
or
how to ensure the dealer completes the repairs?
Or
What compensation is fair to compensate your loss of usage?

[Davii]

Originally Posted by ducksface

It's not advice.

What tyoe if response are you looking for?
How to repair yourself
or
how to ensure the dealer completes the repairs?

If you go back and read the bottom of the original post there were some questions there.

Can I delete this thread? I'm feeling like this was a mistake to post asking for advice on this.

[ducksface]

If you're clear and knowledgeable any questions can be clear and knowledgeably answered here in this forum.

Tell us specifically what you need.

Is asking for additional road side service a fair ask?
What should I ask for as an alternative?

One of your questions was
Any thoughts

The thought I have is how you in no standard legal way have a
Lemon law suit.

Yes.
If they don't agree to pay for the inspector then step up and pay for one yourself.
And
I'd take experience over some rvia certificate.

21 yr old mail order school graduate vs old guys who has worked on hundreds of rv.

[Davii]

Thanks for all the help.

[16ACE27]

Originally Posted by Davii

If you go back and read the bottom of the original post there were some questions there.

Can I delete this thread? I'm feeling like this was a mistake to post asking for advice on this.

Your only mistake was calling this a "Lemon Law" issues when apparently the Louisiana Lemon Law does not apply to RVs. Your lawyer may be proceeding under the Federal Magnuson-Moss Warranty Act or pursuing a lawsuit on other grounds that he feels will allow you to prevail.

[Davii]

More context for anyone else reading this thread:

- I am trying to AVOID having to sue, this is a POSSIBLE lemon law claim, or Magnuson-Moss warranty act, or other Louisiana law, but I can't change the title at this point
- The dealership is, at this point, very willing to work with me to avoid a lawsuit
- I am not looking for legal advice, I have a lawyer for that and would be visiting a different forum if needed, I'm looking for motorhome advice from people more experienced than I am in that regard

- My motorhome has been in service more than 180 days of the 279 I have owned it.
- I pointed out issues on my first trip (March) that still are not resolved despite the camper being dropped off four separate times for the same issues
- The issues I pointed out were known to the dealer before selling me the vehicle
- Reasonable attempts at repair have been made and the issues have, in fact, gotten worse
- I have had to cancel two separate vacations as a result of the motorhome still being in repairs for this long

All I am looking for is suggestions on:
A) what should I be asking the dealership for to ensure this is done properly?
B) what should I be doing to make sure there aren't more problems lurking?
C) Are there any parts I need to ensure get upgraded as a part of this repair process?
D) what would you be asking the dealer for moving forward to restore your confidence in the coach and their repair team?

Thank you.

[ducksface]

Ask for
10 (insert your idea of fairness here)hours of priority head of the line service any time you feel the need to use those hours...ever, even if it's the resale inspection when you decide to sell it.

It's fair
It costs them essentially nothing(so they have no valid reason to say no)
It services your needs as a concession to past wrongs.(so you have no valid reason to say no)

This covers
A
B
D
C upgrades are on your dime(but their time if you use the service hours)

ASK THEM
what they'll do as consideration.


They just might have four day pass to Disneyland or somesuch given to them by a vendor.
Let them tell you...then you tell them.

[Davii]

Thank you.

re: “D”, I understand that the parts cost of any upgrade would be on my dime and am perfectly ok with that. If there’s a part that is getting replaced (for instance, the rollers under the slide) that I should pay the extra to ensure a better product and better experience I will.

[ducksface]

The slides are the slides and can't be enhanced by your dealer.
Slides enhancements are made by a company called
Vroom
In Tucson.
$5000ish.
I've never heard of a complaint of any sort about them.

Many here have preemptively bought the vroom units due to anticipation of failure

A few of us here have convinced many others here that
An rv is a kit.
They lend you low dollar low quality things like the $79 radio head as a placeholder until you decide on the $3000 head unit you'd rather have.

This 'kit' thought calms the soul.

I'm OK with $90 tv's and we've never even turned on our radio to hear local blather so we're glad a $3000 stereo wasn't jammed down our throat.

In turn
I have a $20,000 suspension upgrade no one else would pay for and we use $2000 advantium microwaves no one else would pay for.

Once you get it out of service consider it to be a kit and make it your own.
It's a hobby unto itself.
We almost all have bought better things for our kit from showerheads to $20,000 rather silly suspensions.

[Davii]

Originally Posted by ducksface

The slides are the slides and can't be done by your dealer.
Slides enhancements are made by a company called
Vroom
In Tucson.
$5000ish.
I've never heard of a complaint of any sort about them.

Many here have preemptively bought the vroom units due to anticipation of failure

Yeah, thought about that but unfortunately not one my dealer can do. I might do a Vroom upgrade in the future, especially on the big slide.

When you say 5k, is that each slide or whole bus?

[ducksface]

Keep asking and keep us informed.
A few of us a brutal in fact distribution.
Some agree to anything you say.
Some are actually saboteurs whether they realize it or not.

You'll sort who is who.

As you go along in the process we'll help you(sometimes even if you don't like it).

[ducksface]

I'm unsure on the actual cost.
They now have installers in other places than Tucson.
Someone will be along who has had multiple slides done and they'll give you details or an internal link to past install comments.

[Davii]

There’s a shop about 3 hours from me that does them as well