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08-10-2020, 09:38 PM
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#1
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Junior Member
Brand: Thor Motor Coach
Model: Quantum WS31
State: Florida
Posts: 12
THOR #19764
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Window Screens NOT Included
We picked up our 2021 Thor Delano 24FB, on Friday. However, we noticed that the window screens on the kitchen windows are missing. When we talked to our Service Advisor at General RV, Tampa, Florida, he told us that he can order them & wanted to know how we were to pay for them! Say WHAT? He then advised us that screens are NOT INCLUDED, but when we said that there are screens on the dining widows [same design & styling as in the kitchen], he said that with the cook top & sink, the kitchen doesn't come with screens. BUT WAIT, they can order them if we paid for them!?!?!?
So, are there are any Delano Sprinter that came with no kitchen screens??
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08-10-2020, 10:29 PM
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#2
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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Wow...my B.S. meter is really twitching.
Would you put new Windows in your house that didn't include screens?
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08-10-2020, 10:38 PM
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#3
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Senior Member
Brand: Redwood
Model: 36FB
State: Arizona
Posts: 1,766
THOR #3610
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Quote:
Originally Posted by Bob Denman
Wow...my B.S. meter is really twitching.
Would you put new Windows in your house that didn't include screens?
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Mine pegged out to max BS!
I'd call Thor & ask WTF!
__________________
Fulltimed 10+ years
Sold '13 Thor Redwood 36 FB
Traded '13 GMC Denali DRW D/A
Replacement undetermined
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08-10-2020, 11:07 PM
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#4
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Senior Member
Brand: Still Looking
Model: Sunstar 29VE Winnebago
State: Texas
Posts: 5,643
THOR #13058
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Quote:
Originally Posted by zeelarry
We picked up our 2021 Thor Delano 24FB, on Friday. However, we noticed that the window screens on the kitchen windows are missing. When we talked to our Service Advisor at General RV, Tampa, Florida, he told us that he can order them & wanted to know how we were to pay for them! Say WHAT? He then advised us that screens are NOT INCLUDED, but when we said that there are screens on the dining widows [same design & styling as in the kitchen], he said that with the cook top & sink, the kitchen doesn't come with screens. BUT WAIT, they can order them if we paid for them!?!?!?
So, are there are any Delano Sprinter that came with no kitchen screens??
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Is it an emergency window by any chance?
Make sure your request and their response is in writing.
Please call Thor and let us know. I got stumped when you say they can order? Don't recall where or why a Mfg would sell a part that didn't come with the RV.
It would be fairly easy to look at another new coach to see if it had the screen in the kitchen window and then make them pay for the replacement.
Congratulations on your new coach Next time, try to buy one that has a kitchen window screen
__________________
2019 Sunstar 29ve; Toad Lincoln Navigator; RVi Brake 3 & Command Center; Roadmaster Nighthawk Tow bar & Baseplate; Sumo Springs; Safe T Plus; Onan EC-30 AGS; Vmax 250ah AGM; T-Mobile Internet; H/W Heater / Chassis Disconnect Switches; Southwire Surge Guard 44270 & 34951 w/Monitor 40301; Jet Flo Macerator; Alpine SPE500 Speakers; Visio M21D-H8R
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08-10-2020, 11:37 PM
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#5
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Senior Member
Brand: Thor Motor Coach
Model: Gemini 24TX (Formerly)
State: California
Posts: 1,459
THOR #5821
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I agree that screens not being supplied is BS. Our Gemini certainly had screens on the kitchen window. I would contact Thor if you can't get satisfaction from your dealer.
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08-11-2020, 01:09 AM
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#6
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Site Team
Brand: Thor Motor Coach
Model: ACE 27.1
State: Florida
Posts: 14,359
THOR #7035
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Here's a 2020 video and at 13.20 it looks like the kitchen widows have screens.
__________________
Ted & Melinda
2016 ACE 27.1
2016 Chevy Sonic Toad - Selling
2020 Chevy Colorado Z71 Trail Runner Toad
2024 Chevrolet Trax 2RS - Soon 2B TOAD
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08-11-2020, 01:20 AM
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#7
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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I think that "dis-service" advisor's name should figure prominently in all conversations with the manager of the dealership... and with Thor.
Good luck!
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08-11-2020, 03:05 AM
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#8
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Senior Member
Brand: Thor Motor Coach
State: Washington
Posts: 1,112
THOR #6433
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That’s complete BS and even if it didn’t come with it after spending 100k or whatever you would think the dealer would just throw them in.
__________________
2017 Freedom Elite 30fe 2013 Wrangler Unlimited toad.
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08-11-2020, 03:13 AM
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#9
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Senior Member
Brand: Still Looking
Model: Sunstar 29VE Winnebago
State: Texas
Posts: 5,643
THOR #13058
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That is really nice RV. Wow... Thor just can't buy a break.
I did notice that Kitchen window and the other window next to dinette table are NOT the same style. Dinette window has emergency exit, but that doesn't explain the missing screen.
I have very little respect for a few Thor dealers I encountered. My guess is that the screen was misplaced or damaged and they forgot to order a new one, then they thought for a customer that can spend this kind of money on new 2021 Delano; they will gladly pay more for the screen.
Hope it works out and everyone is happy. You may need that Dealer later so try not to burn any bridges. You got a beautiful coach so you should be able to enjoy
__________________
2019 Sunstar 29ve; Toad Lincoln Navigator; RVi Brake 3 & Command Center; Roadmaster Nighthawk Tow bar & Baseplate; Sumo Springs; Safe T Plus; Onan EC-30 AGS; Vmax 250ah AGM; T-Mobile Internet; H/W Heater / Chassis Disconnect Switches; Southwire Surge Guard 44270 & 34951 w/Monitor 40301; Jet Flo Macerator; Alpine SPE500 Speakers; Visio M21D-H8R
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08-11-2020, 11:38 AM
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#10
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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08-11-2020, 04:55 PM
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#11
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Senior Member
Brand: Thor Motor Coach
Model: Windsport 27K
State: Florida
Posts: 265
THOR #2154
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I know for a fact that when I bought my Windsport new at the CW dealer, it was missing one screen, from the passenger side front window. The dealer grabbed a screen from the RV next to ours...
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08-11-2020, 05:11 PM
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#12
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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08-11-2020, 06:18 PM
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#13
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Senior Member
Brand: Still Looking
Model: Sunstar 29VE Winnebago
State: Texas
Posts: 5,643
THOR #13058
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Quote:
Originally Posted by Tom N3EQF
I know for a fact that when I bought my Windsport new at the CW dealer, it was missing one screen, from the passenger side front window. The dealer grabbed a screen from the RV next to ours...
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Ah ha !!!
https://media.giphy.com/media/IffI9a...7HLW/giphy.gif
That would be motive for the service rep to try to force the purchase of a replacement on an innocent victim. Like a Ponzi scheme... somebody will have to pay sooner or later
__________________
2019 Sunstar 29ve; Toad Lincoln Navigator; RVi Brake 3 & Command Center; Roadmaster Nighthawk Tow bar & Baseplate; Sumo Springs; Safe T Plus; Onan EC-30 AGS; Vmax 250ah AGM; T-Mobile Internet; H/W Heater / Chassis Disconnect Switches; Southwire Surge Guard 44270 & 34951 w/Monitor 40301; Jet Flo Macerator; Alpine SPE500 Speakers; Visio M21D-H8R
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08-11-2020, 09:03 PM
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#14
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Senior Member
Brand: Thor Motor Coach
Model: Freedom Elite 29fe
State: Florida
Posts: 700
THOR #4656
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Service Bozos. I had a service guy, not at CW, tell me I had a F550 chassis. Thing is it's an E450 under my Freedom Elite 29FE. He proceeded to order a part based on that and argued with me that he was correct. Walked.
__________________
Making a smooth transition to senility for over 70 years
2017 Freedom Elite 29fe
2015 Jeep Wrangler Toad
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08-11-2020, 10:29 PM
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#15
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Site Team
Brand: Entegra
Model: Accolade 37TS
State: South Dakota
Posts: 8,777
THOR #1469
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Quote:
Originally Posted by zeelarry
We picked up our 2021 Thor Delano 24FB, on Friday. However, we noticed that the window screens on the kitchen windows are missing. When we talked to our Service Advisor at General RV, Tampa, Florida, he told us that he can order them & wanted to know how we were to pay for them! Say WHAT? He then advised us that screens are NOT INCLUDED, but when we said that there are screens on the dining widows [same design & styling as in the kitchen], he said that with the cook top & sink, the kitchen doesn't come with screens. BUT WAIT, they can order them if we paid for them!?!?!?
So, are there are any Delano Sprinter that came with no kitchen screens??
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Real easy to find out. Call Thor and ask if the screens are included on the RV when new. Hopefully you listed the missing screens on the PDI.
__________________
Dave
US Army (Ret)
2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk (Toad)
FMCA - F432054
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08-11-2020, 10:31 PM
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#16
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Site Team
Brand: Entegra
Model: Accolade 37TS
State: South Dakota
Posts: 8,777
THOR #1469
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Quote:
Originally Posted by 16ACE27
Here's a 2020 video and at 13.20 it looks like the kitchen widows have screens.
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To me it looks like there are no screen on the kitchen window.
__________________
Dave
US Army (Ret)
2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk (Toad)
FMCA - F432054
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08-11-2020, 11:31 PM
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#17
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Junior Member
Brand: Thor Motor Coach
Model: Quantum WS31
State: Florida
Posts: 12
THOR #19764
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Update
Contacted Thor Customer Service via their e-mail, and the dealer called within 2 hours advising us that the screens were ordered. We were emailed a copy of the order [from the dealer]. So, we'll wait & see!
Funny how things happen!
Appreciate every body's comments & replies.
BTW, this RV is our downsized one. Traded in a 41 Feet BerkshireXL.
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08-11-2020, 11:45 PM
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#18
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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Congratulations on getting it sorted out!
Here's to hoping that your new RV turns out to be the perfect size.
__________________
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08-12-2020, 12:37 AM
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#19
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Senior Member
Brand: Still Looking
Model: Sunstar 29VE Winnebago
State: Texas
Posts: 5,643
THOR #13058
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Quote:
Originally Posted by Bob Denman
Congratulations on getting it sorted out!
Here's to hoping that your new RV turns out to be the perfect size.
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Yup and I am hoping that their RV will fit on the new screen when it comes
Man... I really like that Delano, nice coach.
__________________
2019 Sunstar 29ve; Toad Lincoln Navigator; RVi Brake 3 & Command Center; Roadmaster Nighthawk Tow bar & Baseplate; Sumo Springs; Safe T Plus; Onan EC-30 AGS; Vmax 250ah AGM; T-Mobile Internet; H/W Heater / Chassis Disconnect Switches; Southwire Surge Guard 44270 & 34951 w/Monitor 40301; Jet Flo Macerator; Alpine SPE500 Speakers; Visio M21D-H8R
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08-12-2020, 12:56 AM
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#20
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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It is pretty sharp-looking; ain't it?
__________________
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