Apology

[Ron1Z]

Today I received an email from Marcus Lemon apologizing for his statement last week. Apology accepted back to shopping at CW.

[dcbenny]

Do you really think the apology is from the heart or just for business will not renew my account with them

[Bob Denman]

It always seems easier to burn bridges; than it is to build or repair them.
Congratulations, for getting things back on track!

[Jegdrum5050]

Originally Posted by dcbenny

Do you really think the apology is from the heart or just for business will not renew my account with them

They probably had a big drop in business and renewals. I'm not renewing mine.

[brianh442]

Originally Posted by Ron1Z

Today I received an email from Marcus Lemon apologizing for his statement last week. Apology accepted back to shopping at CW.

What statement??

[dcbenny]

Originally Posted by brianh442

What statement??

Google it

Marcus Lemonis: If you’re OK with what Trump said, don’t shop at my business

[Mike in AZ]

Originally Posted by Ron1Z

Today I received an email from Marcus Lemon apologizing for his statement last week. Apology accepted back to shopping at CW.

Was his email in reply to ne you sent him / CW, or a broadcast email they're sending to all customers, or?

[Bob Denman]

"Marcus Lemonis: If you’re OK with what Trump said, don’t shop at my business"
Groan....jpg

Even in here??

[Chance]

Interesting apology is very personal.


Lemonis Apologizes for Controversial Remarks | RV Business

[Jegdrum5050]

A real joker for sure!!!!

[Mike in AZ]

I have to say, that's a good letter. Never heard of him before last week, so my total knowledge of Mr Lemonis comes from his two statements. This apology does seem very personal, for him, and I'm no longer going to hold his first statement against him or CW.

That said, the service Dept at CW of Avondale, AZ has lost me as a customer through their sloppy performance and poor (IMO) communication. If I go there again, it will be because I don't have other viable options.

[Sanford]

If you want to see the real Lemonis, watch a tv program called The Profit. His only concern is bottom line. Not customer service.

[Mike in AZ]

Sanford, it's a shame he can't see that one leads to the other. But IMO the individual CW stores and service departments have managers who can largely control the way customers are treated, it's not all about the CEO with any company.

[Jegdrum5050]

Leaders set the stage!! I'm done.

[Sanford]

Agreed Mike, but it starts at the top.

[Chance]

Originally Posted by Mike in AZ

Sanford, it's a shame he can't see that one leads to the other. ....cut.....

I'd bet that he and most CEOs are aware that it does. At one extreme having no customer service would kill long-term profits, and at same time no company can afford unlimited customer service or they would also go broke.

My guess is that most companies try to find the sweet spot that maximizes profits longer-term. Just my guess.

[dcbenny]

Just doing what he said to do if you support Trump take your business else where

[Mike in AZ]

I get it, and am not trying to defend Lemonis or CW. I'm a Conservative, a veteran, and a Christian and what he said turned me off CW. I'm just saying his apology seemed sincere and isn't something I've seen much of from VP's and up. We all make mistakes, and he seems to be admitting to his.

[Gary A]

I just don't understand why they (CEO's) can't simply avoid the conversation. I was never a CEO, however I was in Director level positions and fully knew that those type comments were not healthy and would be detrimental to my career. It sometimes appears that some of them think their opinion matters more than others and that we care what they think (sorta like Hollywood).

[Jegdrum5050]