Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 

Go Back   Thor Forums > Thor Community Forums > Forum Admin and Announcements
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 05-06-2024, 03:28 AM   #1
Member
 
Brand: Thor Motor Coach
State: Wyoming
Posts: 31
THOR #30551
Electric step quit working

Have a 2022 Omni xg32 and after staying at a resort for 30 days the steps quit working. Everything checks out good. They worked fine before we got there. Iíve tried the inside step switch in different configurations. Contacts seem okay. Replaced motor recently. Battery charged good. Any help is appreciated.

__________________
Who Cowboy is offline   Reply With Quote
Old 05-06-2024, 03:41 AM   #2
Site Team
 
16ACE27's Avatar
 
Brand: Thor Motor Coach
Model: ACE 27.1
State: Florida
Posts: 14,854
THOR #7035
https://support.lci1.com/documents/k...dure-82-st0500
__________________
Ted & Melinda
2016 ACE 27.1
2016 Chevy Sonic Toad - Selling
2020 Chevy Colorado Z71 Trail Runner Toad
2024 Chevrolet Trax 2RS - Soon 2B TOAD
16ACE27 is offline   Reply With Quote
Old 05-06-2024, 04:00 AM   #3
Member
 
Brand: Thor Motor Coach
State: Wyoming
Posts: 31
THOR #30551
I’m not much educated on electrical, but I’ll do some searching on fuses and/or breakers. Thank you.
__________________
Who Cowboy is offline   Reply With Quote
Old 05-06-2024, 12:20 PM   #4
Senior Member
 
Bob Nodine's Avatar
 
Brand: Thor Motor Coach
Model: Quantum JM31
State: Tennessee
Posts: 767
THOR #21926
Quote:
Originally Posted by Who Cowboy View Post
Have a 2022 Omni xg32 and after staying at a resort for 30 days the steps quit working. Everything checks out good. They worked fine before we got there. Iíve tried the inside step switch in different configurations. Contacts seem okay. Replaced motor recently. Battery charged good. Any help is appreciated.
Many motorhome electric steps have an ignition on wire that senses if the ignition is on. If the ignition is on the steps will not work. I have seen times when one needed to wiggle the ignition switch to make the steps work when the engine is off.
__________________
Bob
2022 Quantum JM31
2023 Colorado Z71
Bob Nodine is offline   Reply With Quote
Old 05-06-2024, 01:02 PM   #5
Member
 
Brand: Thor Motor Coach
Model: Omni XG32
State: Florida
Posts: 56
THOR #29859
Trouble Shooting Stairs

I have the same year and Model.
It is helpful to be specific with the Not working:


Motor Off ignition off key out,


When you hit the stair switch do you hear the motor or not:
Motor noise, no movement the issue is mechanical, On mine they forgot the cotter pin that retains the pin that connects the Actuator arm to the Step. Pin fell out, step limp manually moveable.


When you hit the switch if you don't hear motor noise the issue is probably electrical. My step wiring was a modern art obscene tangle of insulated copper spaghetti just waiting for something laying in the road to rip it free. You might just have something that was disconnected .



BE CAREFUL AS THE STEP MAY START AS YOU DEBUG AND THERE ARE FINGER SEVERING AREAS IN THE MECHANISM.
__________________
Ed,
------------------------------------------------

Trailer Toad 2017 Corvette Z06
Alt Trailer Toad 2018 Diesel Chevy Equinox
Dry Yachtie is offline   Reply With Quote
Old 05-06-2024, 02:04 PM   #6
Site Team
 
16ACE27's Avatar
 
Brand: Thor Motor Coach
Model: ACE 27.1
State: Florida
Posts: 14,854
THOR #7035
Quote:
Originally Posted by Bob Nodine View Post
Many motorhome electric steps have an ignition on wire that senses if the ignition is on. If the ignition is on the steps will not work. I have seen times when one needed to wiggle the ignition switch to make the steps work when the engine is off.
Lippert Kwickee steps are not like that. The "ignition on" sense overrides the "disable door" switch to retract the steps if the door is closed and extend the steps if the door is open. Without the ignition on the "disable door" switch allows the steps to remain deployed when the door is closed.

The link I posted above is the Lippert complete testing procedure to assist in troubleshooting these steps.
__________________
Ted & Melinda
2016 ACE 27.1
2016 Chevy Sonic Toad - Selling
2020 Chevy Colorado Z71 Trail Runner Toad
2024 Chevrolet Trax 2RS - Soon 2B TOAD
16ACE27 is offline   Reply With Quote
Old 05-06-2024, 02:09 PM   #7
Member
 
Brand: Thor Motor Coach
Model: Omni XG32
State: Florida
Posts: 56
THOR #29859
Picture References

This is the before and after of my Step Wiring
The thumbnails are upside down but the Pictures , if you click on them are right Side up
Attached Thumbnails
Click image for larger version

Name:	Stair Wiring Before SM.jpg
Views:	47
Size:	26.9 KB
ID:	46012   Click image for larger version

Name:	Stair Wiring Before2 SM.jpg
Views:	28
Size:	28.7 KB
ID:	46013  

Click image for larger version

Name:	Stair Wiring After SM.jpg
Views:	28
Size:	25.3 KB
ID:	46014  
__________________
Ed,
------------------------------------------------

Trailer Toad 2017 Corvette Z06
Alt Trailer Toad 2018 Diesel Chevy Equinox
Dry Yachtie is offline   Reply With Quote
Old 05-06-2024, 04:19 PM   #8
Senior Member
 
Brand: Thor Motor Coach
Model: Miramar 35.3
State: Pennsylvania
Posts: 215
THOR #20808
Number one problem with stairs is always the ground connection. And then making sure the ground connection connects to the rest of the steel of the coach. Have Rewired several over the last couple of years and installation seems always poor. On one the factory attached the ground to the covering of the stairs which looks to be aluminum but is foil covered and barely touching any thing. Bump down the road caused failure. Nice Dry Yachtie.
__________________
pneumatics is offline   Reply With Quote
Old 05-06-2024, 05:47 PM   #9
Junior Member
 
Brand: Thor Motor Coach
State: Georgia
Posts: 3
THOR #29443
I recently had intermittent failure like that but noticed that it occurred more often in humid weather or rain. I had replaced the motor previously. After some investigation I surmised it must be the controller. I replaced it this weekend, and everything is working fine. Around $70 off of Amazon. Easy to do.
__________________
The McCoy Family
2019 ACE 30.2 Bunkhouse
Kar Kaddy Tow Dolly w/surge Brakes
Whatever car fits at the time.
TheRealMcCoy is offline   Reply With Quote
Old 05-11-2024, 06:39 PM   #10
Senior Member
 
Brand: Thor Motor Coach
State: California
Posts: 127
THOR #30798
They run off the chassis battery, or at least it does on mine. Is your isolator switch locking out the chassis, or it won't work either if voltage is too low (battery drained).
__________________
NordicVetMBA is offline   Reply With Quote
Old 05-11-2024, 08:33 PM   #11
Senior Member
 
dkoldman's Avatar
 
Brand: Still Looking
Model: Sunstar 29VE Winnebago
State: Texas
Posts: 5,805
THOR #13058
Quote:
Originally Posted by Who Cowboy View Post
Have a 2022 Omni xg32 and after staying at a resort for 30 days the steps quit working. Everything checks out good. They worked fine before we got there. Iíve tried the inside step switch in different configurations. Contacts seem okay. Replaced motor recently. Battery charged good. Any help is appreciated.
Who replaced the motor?
Why did they say the motor had failed, is it possible some other root cause affecting the motor?

Troubleshooting steps is mostly electrical, you may wish to use another repair technician or mobile RV service. But if you call Kwikee direct they will try to help you troubleshoot.

When you say not working that could be anything for us. There are lots of things that it could be know what it will do and won't do is helpful for others to even try to help.
__________________
2019 Sunstar 29ve; Toad Lincoln Navigator; RVi Brake 3 & Command Center; Roadmaster Nighthawk Tow bar & Baseplate; Sumo Springs; Safe T Plus; Onan EC-30 AGS; Vmax 250ah AGM; T-Mobile Internet; H/W Heater / Chassis Disconnect Switches; Southwire Surge Guard 44270 & 34951 w/Monitor 40301; Jet Flo Macerator; Alpine SPE500 Speakers; Visio M21D-H8R
dkoldman is offline   Reply With Quote
Old 05-12-2024, 03:08 AM   #12
Member
 
Brand: Thor Motor Coach
State: Florida
Posts: 87
THOR #12281
Electric Step Malfunctions

Quote:
Originally Posted by Who Cowboy View Post
Have a 2022 Omni xg32 and after staying at a resort for 30 days the steps quit working. Everything checks out good. They worked fine before we got there. Iíve tried the inside step switch in different configurations. Contacts seem okay. Replaced motor recently. Battery charged good. Any help is appreciated.
The automatic steps are probably the most unreliable of appliances on RVs. The are a crude design with all the wires and bearings and other critical components exposed to the elements and to water and mud splattering from the front wheels. Their frames rust and they can fail in the out position requiring you to climb under then to unbolt the mechanism to tie the back.

And it seems that the design has hardly been improved since I bought my first Class A in 2005. It also seems I have to get them fixed several times a year. I have yet to try to fix them on my own. You have to be careful since you can easily get injured if one closes on your hand. Sometimes the shops just find just a bad connection, but my last repair required a new motor. I carry a folding plastic step in one of my hatches whenever I travel since the automatic steps love to fail just as you start on vacation and you could ruin the vacation if you waited for a shop or mobile repair to fix them.
__________________
hikerjohn7 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. This is an independent, unofficial site.




All times are GMT. The time now is 03:22 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
Content Relevant URLs by vBSEO 3.6.0 PL2