Clearly Thor is not capable of making everyone happy considering the number of RVs they produce with issues. I believe they cut their losses by selectively choosing who to help and when. So you either end up on the winning side with great support or on the losing side with little or no support.
I'm 50/50... My Keystone was great... My Four Winds... pathetic to the point I feel Thor Management lacks integrity. I do love my coach even though they built it on the wrong chassis. Fortunate for me I'm capable of fixing things myself. Still waiting for either an email or phone call back... not holding my breath. #ThorLacksIntegrity
Roger, Dawn, and Roxie