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Old 09-20-2020, 02:39 PM   #1
Junior Member
Brand: Thor Motor Coach
Model: SP24
State: Utah
Posts: 12
THOR #8137
Spongey Floating Floor

I own a 2017 Synergy SP24. It's floating floor has developed at least three soft spots, one at top of stairs, one by the bathroom and one by rear bed. In the first year, the softness appeared and a Lazydays dealer attempted to resolve it by injecting a glue type substance. The softness came back and has increased.

Has anyone had this problem and how have you resolved it? Options I have learned of include, putting a new floor on top of it, take off existing floor and replace, further injections, or just live with the softness.

One person suggested that the exhaust system puts out high heat in certain areas and this damages the foam layer. Also, a high degree of use accelerates the problem. Who would ever imagine that you would buy a house that has a poorly designed and manufactured floor.

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Old 09-20-2020, 04:03 PM   #2
I Think We're Lost!
Bob Denman's Avatar
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 17,859
THOR #8860
By any chance: do you have an extended warranty?
If you do: I'd make an appointment with TMC at their Wakarusa facility, and have them replace the floor.
Left alone: it will only get worse.
Good luck!

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Old 09-20-2020, 07:32 PM   #3
Junior Member
Brand: Thor Motor Coach
Model: SP24
State: Utah
Posts: 12
THOR #8137
Spongy Floating Floor

Thanks so much for the comment and suggestion. I do have an extended Warranty thru American Guardian Warranty Services. The policy excludes the following: Item 20. Paint, finish, tile, wood flooring, sub flooring/underlayment, carpeting and resilient floor coverings, trim or
ornamentation, moldings, windshield and all glass, body structure, door and window framing, bright metal, bumpers and
metal supports, sheet metal, body panels, interior/exterior wall and roof panels.

Also, I live 1700 miles from the Thor Service Center.

Any other thoughts would be appreciated.
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