Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 

Go Back   Thor Forums > Thor Industry Towables - Travel Trailers & Fifth Wheels > DRV Luxury Suites
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 09-02-2018, 02:00 AM   #21
Senior Member
 
Brand: DRV
Model: 38RSSA
State: Wisconsin
Posts: 341
THOR #3221
Quote:
Originally Posted by rynosback View Post
wow!!
^^^^^^^^^^^^^^^^That's my reaction EXACTLY!!!

They built that big beautiful (new) service building a couple of years ago and now this rumor??? I hope it's only a rumor!!!

We've had work done at Twin Lakes a few times, the last time we were there we had the entire trailer re-caulked. Jay does great work! Can't speak for the other place.

Dan

__________________
dapperdan is offline   Reply With Quote
Old 09-02-2018, 04:42 AM   #22
Senior Member
 
rynosback's Avatar
 
Brand: DRV
Model: 38 RSB3
State: South Dakota
Posts: 2,280
THOR #1658
Quote:
Originally Posted by wingnut60 View Post
Other options in the area are Twin Lakes RV Repair and Tiara RV Sales--have no personal experience with either of these shops.

Ryan,
Have only heard about DRV and warranty-only work--no actual word from them.
I bought my rig at Tiara and was not impressed with there service. I have been to Twin Lakes RV Repair and they did a good job. I think the owner is Jay and the lead tech is Fly, I think.
I have them pinned on the approved DRV repair thread. I linked a map to it also.

http://www.thorforums.com/forums/f29...map-12802.html
__________________
2016 DRV38RSB3
2015 Ram 3500 Regular Cab DRW CTD Asian trans 410 rear
rynosback is offline   Reply With Quote
Old 09-02-2018, 04:50 AM   #23
Senior Member
 
rynosback's Avatar
 
Brand: DRV
Model: 38 RSB3
State: South Dakota
Posts: 2,280
THOR #1658
Quote:
Originally Posted by wingnut60 View Post
Other options in the area are Twin Lakes RV Repair and Tiara RV Sales--have no personal experience with either of these shops.

Ryan,
Have only heard about DRV and warranty-only work--no actual word from them.
On the DRV owners group on Facebook (DOGS) a person posted saying that he was the new guy in Charge of DRV service.
__________________
2016 DRV38RSB3
2015 Ram 3500 Regular Cab DRW CTD Asian trans 410 rear
rynosback is offline   Reply With Quote
Old 09-02-2018, 05:49 AM   #24
Senior Member
 
Brand: DRV
Model: 38RSSA
State: Wisconsin
Posts: 341
THOR #3221
Ryan, the last time we were at Twin Lakes Jay told us Fly no longer works there. That was last year, maybe something has changed since we were there.

Dan
__________________
dapperdan is offline   Reply With Quote
Old 09-02-2018, 06:01 AM   #25
Senior Member
 
rynosback's Avatar
 
Brand: DRV
Model: 38 RSB3
State: South Dakota
Posts: 2,280
THOR #1658
Quote:
Originally Posted by dapperdan View Post
Ryan, the last time we were at Twin Lakes Jay told us Fly no longer works there. That was last year, maybe something has changed since we were there.

Dan
I was there over 2 years ago, so you are probably right.
__________________
2016 DRV38RSB3
2015 Ram 3500 Regular Cab DRW CTD Asian trans 410 rear
rynosback is offline   Reply With Quote
Old 09-02-2018, 02:55 PM   #26
Senior Member
 
Brand: DRV
Model: 41RSSB4
State: South Dakota
Posts: 313
THOR #5859
Quote:
Originally Posted by rynosback View Post
The Geocell caulk cracks in weeks to months after it is applied. And I am pretty sure that is the ONLY water barrier they use when installing the picture frame moldings on the slide outs. It only seems to happen on the bed and vanity slides.
Not sure I follow what "window frame moldings" are.
__________________
George
Kerrville, Tx
2015 Mobile Suites 41RSSB4
2011 F350 Dually 6.7 PSD
Fulltimer50 is offline   Reply With Quote
Old 09-02-2018, 03:57 PM   #27
Senior Member
 
rynosback's Avatar
 
Brand: DRV
Model: 38 RSB3
State: South Dakota
Posts: 2,280
THOR #1658
Quote:
Originally Posted by Fulltimer50 View Post
Not sure I follow what "window frame moldings" are.
They are called Picture Frames. They are the 4 pieces, moldings that frame all four sides of the front slides and 3 sides of the rear slides. They are secured on the side of the slides by screws. This is my understding why they are called picture frames. As they frame out the slides.
__________________
2016 DRV38RSB3
2015 Ram 3500 Regular Cab DRW CTD Asian trans 410 rear
rynosback is offline   Reply With Quote
Old 09-02-2018, 04:45 PM   #28
Senior Member
 
wingnut60's Avatar
 
Brand: DRV
State: Texas
Posts: 678
THOR #3109
Fly was the guy who originally did repair work for our '05 when we went to plant in maybe 2009. Pleased with work, got some extra stuff for no charge--back then.
He gets around, I guess...
__________________
2016 Tiffin 40QBH
2015 38RSSA--traded
2005 36TK3--retired, but it was a good one
2017 F450 KR
wingnut60 is offline   Reply With Quote
Old 09-02-2018, 05:18 PM   #29
Senior Member
 
Brand: DRV
Model: 39TKSB3 "Modified"
State: South Dakota
Posts: 1,837
THOR #1661
Quote:
Originally Posted by rynosback View Post
wow!!

Hey, why work on your own created problems if you don't have to???
__________________
Cummins12V98 is offline   Reply With Quote
Old 09-02-2018, 05:41 PM   #30
Senior Member
 
rynosback's Avatar
 
Brand: DRV
Model: 38 RSB3
State: South Dakota
Posts: 2,280
THOR #1658
This was posted from Kevin Lilly on Facebook. So from what he wrote, it sounds like he is running the DRV service.

I just want to add to previous conversations that have occurred in here.... Our Service Department in Howe,IN only ask that you come to us with an open mind and expectations that, we will address your needs! Negativity, in any shape or form does not help the situation! Our Crew will give 150% if 100% positively is given! Be optimistic, understand that things happen, things break and or malfunction.... we get it! Understand that we are here for you, not US! Yes it’s a job, but Our crew, Every single one of us , aren’t here “because it’s a job” we decided to have customer relations and deal with the happy and unhappy, because that’s who we are! We strive to make every situation a positive one , even when it seems impossible to do so! I can’t even recall, honestly, how many disturbed customers I’ve dealt with personally, that I’ve felt “ there is no way I’m going to turn this around” But yet, put in the effort to do so, and have done it.... countless times! Positivity goes a long way! We will do, to the best of our abilities to fix it or answer questions! If We can’t, we will find someone who can! We aren’t here to make anyone feel negative about any situation, it’s not our goal! Many faces have come and gone from the service department over the past few years, But I can assure you that I, stand behind our department and my crew 150%, daily! We can’t and won’t please everyone, but we will do everything we can to succeed in trying! Thank you 🙂
__________________
2016 DRV38RSB3
2015 Ram 3500 Regular Cab DRW CTD Asian trans 410 rear
rynosback is offline   Reply With Quote
Old 09-02-2018, 05:55 PM   #31
Senior Member
 
Brand: DRV
Model: 39TKSB3 "Modified"
State: South Dakota
Posts: 1,837
THOR #1661
So does that mean he has replaced Ed Fry AKA "Mr NO" ???
__________________
Cummins12V98 is offline   Reply With Quote
Old 09-02-2018, 06:21 PM   #32
Senior Member
 
wingnut60's Avatar
 
Brand: DRV
State: Texas
Posts: 678
THOR #3109
I believe Mr. Fry is still in charge...
__________________
2016 Tiffin 40QBH
2015 38RSSA--traded
2005 36TK3--retired, but it was a good one
2017 F450 KR
wingnut60 is offline   Reply With Quote
Old 09-02-2018, 06:28 PM   #33
Senior Member
 
Brand: DRV
Model: 39TKSB3 "Modified"
State: South Dakota
Posts: 1,837
THOR #1661
Quote:
Originally Posted by wingnut60 View Post
I believe Mr. Fry is still in charge...
Based on MY experience that's a shame.
__________________
Cummins12V98 is offline   Reply With Quote
Old 09-02-2018, 09:04 PM   #34
MnP
Member
 
Brand: DRV
Model: 38RSSB3
State: Texas
Posts: 52
THOR #2069
Quote:
Originally Posted by Cummins12V98 View Post
Based on MY experience that's a shame.
X2. I was deeply disappointed with Mr. Fry and his lack of concern for the customer.
__________________
Mike
2014 Mobile Suites 38RSSB3
2018 Ram 3500 Dually, Auto Level Air Ride, Aisin 3.73
MnP is offline   Reply With Quote
Old 09-02-2018, 09:09 PM   #35
MnP
Member
 
Brand: DRV
Model: 38RSSB3
State: Texas
Posts: 52
THOR #2069
Kay Cross confirmed to me In May that DRV was no longer taking customer repairs at their facility. Only Warranty work. This has greatly increased Kay and Paulsrepair business this year.
__________________
Mike
2014 Mobile Suites 38RSSB3
2018 Ram 3500 Dually, Auto Level Air Ride, Aisin 3.73
MnP is offline   Reply With Quote
Old 09-03-2018, 02:07 AM   #36
Senior Member
 
Brand: DRV
Model: 38RSSA
State: Wisconsin
Posts: 341
THOR #3221
That's just crazy, DRV is only going to do warranty work in that huge (new) service building???? They must've realized or are anticipating LOTS of warranty work! Good for outside vendors, not so good for some of us with "out of warranty" units!

In the words of Larry the Cable Guy......... That's like wiping before you poop, it just don't make sense!!!

Dan
__________________
dapperdan is offline   Reply With Quote
Old 09-03-2018, 03:47 AM   #37
Senior Member
 
rynosback's Avatar
 
Brand: DRV
Model: 38 RSB3
State: South Dakota
Posts: 2,280
THOR #1658
They have been for at least a year also been working on Cruzer trailers. So maybe between DRV and Cruzer that is al, the time they have?
Sounds to me that they should get a grip on there quality controll to reduce warranty costs.
__________________
2016 DRV38RSB3
2015 Ram 3500 Regular Cab DRW CTD Asian trans 410 rear
rynosback is offline   Reply With Quote
Old 09-03-2018, 12:47 PM   #38
Senior Member
 
wingnut60's Avatar
 
Brand: DRV
State: Texas
Posts: 678
THOR #3109
No way, would reduce shareholder (mgmt) returns for Thor...
__________________
2016 Tiffin 40QBH
2015 38RSSA--traded
2005 36TK3--retired, but it was a good one
2017 F450 KR
wingnut60 is offline   Reply With Quote
Old 09-03-2018, 02:32 PM   #39
Senior Member
 
Brand: DRV
Model: 39TKSB3 "Modified"
State: South Dakota
Posts: 1,837
THOR #1661
"Sounds to me that they should get a grip on there quality controll to reduce warranty costs."

Fred and I, my tech at DRV (awesome guy) had several of those conversations.

If Kevin in the post above is the same Kevin that does repair work at DRV maybe a manager of some sort will be up his alley as he was NO craftsman at all!!! The "Bull in the China Closet" ring a bell? He worked on our rig on the 5th day as Fred had a previous appointment.
__________________
Cummins12V98 is offline   Reply With Quote
Old 09-03-2018, 07:58 PM   #40
MnP
Member
 
Brand: DRV
Model: 38RSSB3
State: Texas
Posts: 52
THOR #2069
Quote:
Originally Posted by Cummins12V98 View Post
"Sounds to me that they should get a grip on there quality controll to reduce warranty costs."

Fred and I, my tech at DRV (awesome guy) had several of those conversations.

If Kevin in the post above is the same Kevin that does repair work at DRV maybe a manager of some sort will be up his alley as he was NO craftsman at all!!! The "Bull in the China Closet" ring a bell? He worked on our rig on the 5th day as Fred had a previous appointment.
If it's the same Kevin, he was assigned to work on my RV when we were there in 2015. He adjusted the big Kitchen slide on the OD side. One day later and 250 miles down the road. The darn thing tipped so far and drug so bad it tore the inside molding off of the slide ends. Called "Dr No" to arrange to bring it back for repair and he declined. Said the side was now out of warranty and he had a 5 month back log. (Of course that was after he first tried to claim that they didn't touch the slide.) I would up taking it to Lippert in Elkhart. They told me that the adjustment bolts had not been tightened by "Kevin" when he did the adjustment causing the slide to drag.

It's no big loss that DRV is out of the repair business for most of us. There are others that will do a better job.
__________________
Mike
2014 Mobile Suites 38RSSB3
2018 Ram 3500 Dually, Auto Level Air Ride, Aisin 3.73
MnP is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. This is an independent, unofficial site.




All times are GMT. The time now is 02:48 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
Content Relevant URLs by vBSEO 3.6.0 PL2