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10-03-2021, 01:35 PM
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#1
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Junior Member
Brand: Thor Motor Coach
Model: Sequence 20K
State: Illinois
Posts: 1
THOR #25019
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Hello
Bought my new Sequence 20K on 9/30/21. First outing will be 10/5.
Living in West-central Illinois
If I have warranty maintenance issue - is it better if I log them online (https://www.thormotorcoach.com/customer-care/) or call the (877) 855-2867 number?
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10-03-2021, 02:19 PM
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#2
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Senior Member
Brand: Thor Motor Coach
Model: Freedom Traveller A27
State: North Carolina
Posts: 2,437
THOR #17765
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Quote:
Originally Posted by Octorant
Bought my new Sequence 20K on 9/30/21. First outing will be 10/5.
Living in West-central Illinois
If I have warranty maintenance issue - is it better if I log them online ( https://www.thormotorcoach.com/customer-care/) or call the (877) 855-2867 number? |
Depends on the problem. If it’s something you can fix, fix it. If it’s a component such as Lippert leveling system, contact the component manufacturer. If it’s a chassis issue, contact the chassis manufacturer. Structural issue such as leaks, contact Thor. Either phone or email works.
Definitely go the Thor website and create an owner sign in with your VIN. Some things specific to your coach can be found there.
Welcome to our little suaree!
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10-03-2021, 02:58 PM
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#3
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Senior Member
Brand: Thor Motor Coach
Model: Quantum RQ29
State: Ohio
Posts: 1,296
THOR #13648
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Welcome to the forum
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10-03-2021, 03:07 PM
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#4
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Senior Member
Brand: Thor Motor Coach
Model: Vegas 25.6
State: New Mexico
Posts: 5,114
THOR #20220
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I take pictures call and email
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LAS CRUCES 2020 Thor Vegas 25.6
Lora & George. Golden Retriever & Multi-Gen Australian labradoodle & new ALD in March. Happy Campers!! E Biking, Hiking, Tennis, Scuba,Fishing,Cross Country Skiing, Snowshoeing. Retired H.S. Principal, Sr. IT Engineer, Life & Health Insurance Agent
"Today is a Gift and Why it is called the Present"
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10-03-2021, 10:11 PM
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#5
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Site Team
Brand: Entegra
Model: Accolade 37TS
State: South Dakota
Posts: 8,767
THOR #1469
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Welcome to the forum.
Remember one thing, no warranty item is approved until it is verified and Thor approves the repair. Many folks have had issues where Thor says they never received the warranty repair request from the dealer.
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10-03-2021, 10:27 PM
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#6
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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Welcome to our campfire! 
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10-12-2021, 03:31 PM
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#7
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Senior Member
Brand: Thor Motor Coach
Model: 29m
State: California
Posts: 164
THOR #16201
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Welcome to the forum...There is a wealth of positive information and help here. All you have to do is ask. Enjoy.
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10-12-2021, 03:47 PM
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#8
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Senior Member
Brand: Redwood
Model: 36FB
State: Arizona
Posts: 1,766
THOR #3610
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Contacting Thor directly for warranty work will most likely get you an email, eventually, directing you to take it to your dealer for verification regardless of how many pictures you may have sent.
As stated if it's something you can fix you're better off doing so rather than have the coach sit at the dealer for months to fix a 15 minute issue.
If you can't do it yourself take to them, have them verify & submit to Thor, giving you a copy of what they submit, then schedule a time with the service department to bring it back once the parts & anything else needed for the repairs are on hand & give them a time limit to get it done.
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Fulltimed 10+ years
Sold '13 Thor Redwood 36 FB
Traded '13 GMC Denali DRW D/A
Replacement undetermined
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10-12-2021, 04:38 PM
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#9
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Senior Member
Brand: Thor Motor Coach
Model: Miramar 37.1
State: California
Posts: 2,491
THOR #12698
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Welcome to the forum.
Paul
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10-13-2021, 11:22 AM
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#10
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Senior Member
Brand: Thor Motor Coach
Model: 2020 Magnitude SV34
State: Florida
Posts: 4,148
THOR #12751
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Welcome....
You are close to the Thor Factory Service Center in Wakarusa, IN. I would deal directly with Thor on warranty issues.
Make a warranty punch list for anything you can't easily fix yourself and when it gets long enough, have Thor make you an appointment in Wakarusa. Their service is far better than any dealer will provide... and they have immediate access to parts if they are in stock. You will get a specific date and they start the work immediately; unlike most dealers where your coach can sit for days or weeks before they even look at it to order parts.
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10-13-2021, 12:36 PM
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#11
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Senior Member
Brand: Thor Motor Coach
Model: Aria 3401
State: Washington
Posts: 847
THOR #22245
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Quote:
Originally Posted by Octorant
Bought my new Sequence 20K on 9/30/21. First outing will be 10/5.
Living in West-central Illinois
If I have warranty maintenance issue - is it better if I log them online ( https://www.thormotorcoach.com/customer-care/) or call the (877) 855-2867 number? |
Fortunately I have had a small number of issues: I did e-mail and relied a reply in a couple days. They have been very helpful in getting things taken care of. I then connect them to the dealer for the repair. When I contacted the dealer first it was frustrating as dealers suck.
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2021 Aria 3401
2021 Grand Cherokee Trailhawk - toad
2010 Porsche Boxster(trailered)
Retired US Navy Corpsman HMC(SW)(FMF)
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10-13-2021, 06:30 PM
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#12
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Senior Member
Brand: Thor Motor Coach
State: North Carolina
Posts: 499
THOR #19102
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Welcome and congrats
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