Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×

Go Back   Thor Forums > Thor Community Forums > Introduce Yourself | Say Hello
Click Here to Login
Thread Tools Display Modes
Old 10-02-2017, 08:58 PM   #1
Senior Member
Terry's Avatar
State: Alaska
Posts: 115
THOR #7889
New here just wanting to say hello

How do you get thor to stand behind warrant items

Terry is offline   Reply With Quote
Old 10-02-2017, 09:19 PM   #2
Senior Member
Bratmanstudio's Avatar
State: California
Posts: 106
THOR #8228
Call them...
Bratmanstudio is offline   Reply With Quote
Old 10-03-2017, 10:22 PM   #3
I Think We're Lost!
Bob Denman's Avatar
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
But take it to your dealer, and have THEM do the "heavy-lifting" for you.
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
Bob Denman is offline   Reply With Quote
Old 10-03-2017, 10:48 PM   #4
Senior Member
Mike in AZ's Avatar
Brand: Thor Motor Coach
Model: Challenger 37LX
State: Arizona
Posts: 506
THOR #7863
My dealer is CW and I haven't been impressed with the service Dept there. But I've gone direct by phone (and follow up emails) with Thor Customer Care, and been totally satisfied.
USAF Veteran, Retired Security Professional
The only thing necessary for evil to prosper,
Is that good men do nothing.
Mike in AZ is offline   Reply With Quote
Old 10-03-2017, 10:59 PM   #5
Senior Member
bigben's Avatar
Brand: Thor Motor Coach
Model: Challenger 37TB
State: Kentucky
Posts: 1,032
THOR #1020
Under warranty, our first call was always to the Thor CSR team. That started the issue being surfaced and I'd get recommendations about repair and necessary parts. I'd follow up with the dealer service department AND Thor CSR. Never had a single problem getting repairs done, even knew when parts where shipped (one time with tracking numbers). My recommendation is to be your own best advocate with Thor and repair department. Tom Overton was our rep but from what I read on the forums, most all CSRs are good.

Just our experience.
US Army Retired - Loving The Road Trip
Challenger 37TB
bigben is offline   Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

» Featured Campgrounds

Reviews provided by


This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. This is an independent, unofficial site.

All times are GMT. The time now is 01:05 PM.

Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2023, vBulletin Solutions, Inc.
Content Relevant URLs by vBSEO 3.6.0 PL2