RV News RVBusiness 2021 Top 10 RVs of the Year, plus 56 additional debuts and must-see units → ×
 

Go Back   Thor Forums > Thor Community Forums > Introduce Yourself | Say Hello
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 03-19-2020, 07:40 PM   #1
Junior Member
 
Brand: Thor Motor Coach
Model: Outlaw 37 GP
State: Florida
Posts: 7
THOR #18315
Angry New Outlaw 37 GP toy hauler

This is our 3rd Toy Hauler, 2ed Thor Toy Hauler.
Minor issues after we got it home. Testing and setting up everything.
Hydraulic Jacks were stuck in the down position.
Could not get them to retract, also followed the manual retract procedures.
The Florida dealer, will not mention, was no help. Said we have to bring it in.
Can't drive it with jacks down.
Purchase the premium extended warranty and road side assistance, will not mention the plan, they were not much help. The rep they sent out was a hydraulic specialists and could not get it working. He secured them in the up position. I was not comfortable with attempting to drive it to the dealer, 100 miles away.
They charged us $1,499.67 for working on the issue.
WTF, though it should be covered under the extended warranty.

Will keep ya posted on the New Toy Hauler saga.
Dave
__________________

__________________
DaveBiles is offline   Reply With Quote
Old 03-20-2020, 02:11 AM   #2
Member
 
Brand: Thor Motor Coach
Model: Outlaw38RB
State: Colorado
Posts: 39
THOR #14374
Some advice

The first thing I suggest you do is go to this page: https://www.thormotorcoach.com/owner-resource/

You can create an account with your vin# and access all of you manuals. I'd also suggest in the future calling Thor owners hotline directly. Escalate it until they put a tech on the line and they have been very helpful.
Good luck!
Randy
__________________

__________________
rcharrette is offline   Reply With Quote
Old 03-20-2020, 12:06 PM   #3
Senior Member
 
coachray's Avatar
 
Brand: Thor Motor Coach
Model: Quantum RQ29
State: Ohio
Posts: 738
THOR #13648
Welcome to the forum. Sorry you're having that problem. rcharrette is right, that's a good place to start. Keep us posted.
__________________
coachray is offline   Reply With Quote
Old 03-20-2020, 03:22 PM   #4
I Think We're Lost!
 
Bob Denman's Avatar
 
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 17,871
THOR #8860
I agree: Welcome aboard! Once you get this issue beaten back: you'll really love your Outlaw!
__________________
Bob Denman is offline   Reply With Quote
Old 03-23-2020, 02:45 PM   #5
Junior Member
 
Brand: Thor Motor Coach
Model: Outlaw 37 GP
State: Florida
Posts: 7
THOR #18315
Thanks for you response

We contacted another dealer for support, the one we purchased from is not much help right now.
The Other dealer is coordinating a service tech to come out, perhaps this week.

Will get set up on the Thor site as you guys suggested.

Dave
__________________
DaveBiles is offline   Reply With Quote
Reply

Tags
issues, new rv

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. This is an independent, unofficial site.




All times are GMT. The time now is 02:57 PM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2021, vBulletin Solutions, Inc.
Content Relevant URLs by vBSEO 3.6.0 PL2
×