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Old 03-19-2020, 06:40 PM   #1
Junior Member
Brand: Thor Motor Coach
Model: Outlaw 37 GP
State: Florida
Posts: 14
THOR #18315
Angry New Outlaw 37 GP toy hauler

This is our 3rd Toy Hauler, 2ed Thor Toy Hauler.
Minor issues after we got it home. Testing and setting up everything.
Hydraulic Jacks were stuck in the down position.
Could not get them to retract, also followed the manual retract procedures.
The Florida dealer, will not mention, was no help. Said we have to bring it in.
Can't drive it with jacks down.
Purchase the premium extended warranty and road side assistance, will not mention the plan, they were not much help. The rep they sent out was a hydraulic specialists and could not get it working. He secured them in the up position. I was not comfortable with attempting to drive it to the dealer, 100 miles away.
They charged us $1,499.67 for working on the issue.
WTF, though it should be covered under the extended warranty.

Will keep ya posted on the New Toy Hauler saga.

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Old 03-20-2020, 01:11 AM   #2
Brand: Thor Motor Coach
Model: Outlaw38RB
State: Colorado
Posts: 39
THOR #14374
Some advice

The first thing I suggest you do is go to this page:

You can create an account with your vin# and access all of you manuals. I'd also suggest in the future calling Thor owners hotline directly. Escalate it until they put a tech on the line and they have been very helpful.
Good luck!
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Old 03-20-2020, 11:06 AM   #3
Senior Member
coachray's Avatar
Brand: Thor Motor Coach
Model: Quantum RQ29
State: Ohio
Posts: 1,159
THOR #13648
Welcome to the forum. Sorry you're having that problem. rcharrette is right, that's a good place to start. Keep us posted.
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Old 03-20-2020, 02:22 PM   #4
I Think We're Lost!
Bob Denman's Avatar
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,080
THOR #8860
I agree: Welcome aboard! Once you get this issue beaten back: you'll really love your Outlaw!
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Old 03-23-2020, 01:45 PM   #5
Junior Member
Brand: Thor Motor Coach
Model: Outlaw 37 GP
State: Florida
Posts: 14
THOR #18315
Thanks for you response

We contacted another dealer for support, the one we purchased from is not much help right now.
The Other dealer is coordinating a service tech to come out, perhaps this week.

Will get set up on the Thor site as you guys suggested.

DaveBiles is offline   Reply With Quote

issues, new rv

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