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Old 10-15-2017, 03:13 PM   #1
Junior Member
 
Brand: Thor Motor Coach
State: New York
Posts: 20
THOR #8775
New to us 2016 Quantum PD31

Hello all,
My wife and I purchased a used 2016 Quantum PD31 with 5800 miles on it in August. We purchased it at Alpin Haus RV in Port Jervis, NY. We started having trouble with the full wall slide out right away. It was beyond the scope of the dealer to repair the problem. Thor customer service however got involved and authorized the repair. They shipped the parts and sent a Thor technician to the dealer and repaired the coach. Thank you Thor.

We hope to take at least one trip before heading to Florida in January.
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Old 10-15-2017, 03:20 PM   #2
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Brand: Still Looking
State: Tennessee
Posts: 297
THOR #7227
Now that is customer service the way it should be. Way to go Thor!
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Old 10-15-2017, 03:26 PM   #3
I Think We're Lost!
 
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Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 17,772
THOR #8860
I agree...
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Current coach: Tiffin Wayfarer 24 BW
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Old 10-20-2017, 01:24 PM   #4
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Brand: Thor Motor Coach
Model: SOB 2014 Meridian 36M
State: Washington
Posts: 980
THOR #7205
Wow, excellent customer service! Sorry you had such a huge issue right from the start! Hopefully this is all behind you now.
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