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Old 10-15-2017, 02:13 PM   #1
Junior Member
Brand: Thor Motor Coach
State: New York
Posts: 20
THOR #8775
New to us 2016 Quantum PD31

Hello all,
My wife and I purchased a used 2016 Quantum PD31 with 5800 miles on it in August. We purchased it at Alpin Haus RV in Port Jervis, NY. We started having trouble with the full wall slide out right away. It was beyond the scope of the dealer to repair the problem. Thor customer service however got involved and authorized the repair. They shipped the parts and sent a Thor technician to the dealer and repaired the coach. Thank you Thor.

We hope to take at least one trip before heading to Florida in January.
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rmahony49 is offline   Reply With Quote
Old 10-15-2017, 02:20 PM   #2
Senior Member
Brand: Still Looking
State: Tennessee
Posts: 297
THOR #7227
Now that is customer service the way it should be. Way to go Thor!
JamJanTan is offline   Reply With Quote
Old 10-15-2017, 02:26 PM   #3
I Think We're Lost!
Bob Denman's Avatar
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
I agree...
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
Bob Denman is offline   Reply With Quote
Old 10-20-2017, 12:24 PM   #4
Senior Member
Brand: Thor Motor Coach
Model: SOB 2014 Meridian 36M
State: Washington
Posts: 981
THOR #7205
Wow, excellent customer service! Sorry you had such a huge issue right from the start! Hopefully this is all behind you now.
Pat & Becky & now Katie
Wenatchee, WA
99dart is offline   Reply With Quote

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