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Old 05-21-2015, 12:37 AM   #1
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Brand: Thor Motor Coach
State: Michigan
Posts: 3
THOR #1981
Unhappy Our new 2015 challenger 37 nd

HELLO, WHILE BACKING UP ON OUR SIDE LOT, THE TERRAIN IS SOMEWHAT SLOPED SO WHEN I BACKED UP I NOTICED THE BOTTOM FOOT OR SO OF THE REAR LADDER HAD SNAPPED OFF, ALONG WITH THE 2 RODS HOLDING IT DOWN, YIKES, IS THIS COVERED IN OUR WARRANTY 7 YEAR?

I NOTICED THE LADDER IS IN ABOUT 1 FOOT SECTIONS WITH APPARENT ALLEN WRENCH SCREWS HOLDING EACH SECTION TOGETHER, SO I HOPE MOST OF IT IS FINE AND JUSAT THE BOTTOM PORTION THAT SNAPPED OFF WHILE BACKING UP CAN BE ADDED BACK ON ALONG WITH THE 2 SUPPORT PIECES ABOUT 8 INCHES LONG CONNECTED TO THE BACK SECTION?

WHAT CAN I DO, HAS THIS EVER HAPPENED TO ANY OF YOU? I FEEL MY BACKUP ABILITIES ARTE USUALLY PRETTY GOOD, BUT THE GRASS IS LITERALLY 12-18 INCHES LONG WITH THE WET WEATHER WE HAVE HAD AND CAUGHT THE LADDER HANGING LOWER BY THE BUMPER?

THANK YOU, Mike and Kathy Schroeder
Kalamazoo, MI.
Owners since December 2014
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Old 05-21-2015, 01:55 AM   #2
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Brand: Entegra
Model: Accolade 37TS
State: Virginia
Posts: 4,662
THOR #1469
Quote:
Originally Posted by SCHRODOC View Post
HELLO, WHILE BACKING UP ON OUR SIDE LOT, THE TERRAIN IS SOMEWHAT SLOPED SO WHEN I BACKED UP I NOTICED THE BOTTOM FOOT OR SO OF THE REAR LADDER HAD SNAPPED OFF, ALONG WITH THE 2 RODS HOLDING IT DOWN, YIKES, IS THIS COVERED IN OUR WARRANTY 7 YEAR?

I NOTICED THE LADDER IS IN ABOUT 1 FOOT SECTIONS WITH APPARENT ALLEN WRENCH SCREWS HOLDING EACH SECTION TOGETHER, SO I HOPE MOST OF IT IS FINE AND JUSAT THE BOTTOM PORTION THAT SNAPPED OFF WHILE BACKING UP CAN BE ADDED BACK ON ALONG WITH THE 2 SUPPORT PIECES ABOUT 8 INCHES LONG CONNECTED TO THE BACK SECTION?

WHAT CAN I DO, HAS THIS EVER HAPPENED TO ANY OF YOU? I FEEL MY BACKUP ABILITIES ARTE USUALLY PRETTY GOOD, BUT THE GRASS IS LITERALLY 12-18 INCHES LONG WITH THE WET WEATHER WE HAVE HAD AND CAUGHT THE LADDER HANGING LOWER BY THE BUMPER?

THANK YOU, Mike and Kathy Schroeder
Kalamazoo, MI.
Owners since December 2014
My driveway is relatively sloped in one section and I have not experienced any issues with the ladder while backing in or out of the driveway. The slope is about a four foot drop over about 8 to 10 feet in distance.

You should be able to look under the rear of the coach and see up into the end cap and see if any damaged was caused with the supports in the end cap.

Whether or not it would be a warranty or insurance issue would depend on if the dealer and Thor agree the supports or ladder were not correctly installed.
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2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk (Toad)
FMCA - F432054
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