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Old 06-15-2018, 02:56 PM   #1
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State: Alabama
Posts: 7
THOR #11620
So Frustrated

My R. V. has been in the shop more times than I have had it. I purchased it brand new with 300 miles on it and the other 200 miles has come from driving it back and forth to Camping World for repairs. My Manufacturers warranty is about to be up but I havenít driven it yet besides to Camping World. Is their someone I can call about this because Camping World stated their is nothing they can do.
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Old 06-15-2018, 03:03 PM   #2
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State: California
Posts: 103
THOR #9612
Call the manufacture direct, get customer service, keep details, ask them to send u a copy of the parts ordered and sent to camping world, sorry to say it took me 6 months to get major repairs done, it back in for a few miner repairs, it s...ks, but once you get thru it and can enjoy it, you start to forget the headache's it took to get it right...good luck
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Old 06-15-2018, 03:15 PM   #3
Thor Palazzo 33.3 diesel
 
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Brand: Thor Motor Coach
Model: Palazzo 33.3 34'bunkhouse
State: Georgia
Posts: 2,450
THOR #4735
what's your issues?

many of us here have had the same issues, I guarantee, and can at least 'help' alleviate your long-term concerns, or help you realize the best course of action.

one may be to go to ANOTHER dealer for warranty repairs.... anyone can provide you that service, not just CW. Or, since it sounds like you're not 'too' far from the factory and factory service center, contact Thor warranty and ask for a scheduled service for warranty repairs at their site. They have full elec and water hookups while you're there, and they'll only have your coach in the center between 7am and 3pm. They may can do everything you need in a single day.

It's like a camping trip, only free. : ) and take a tour while you're there. Don't let a dealer spoil your RV experience.
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Old 06-15-2018, 03:19 PM   #4
I Think We're Lost!
 
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Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 17,966
THOR #8860
I agree: be persistent, and document everything!
Good luck!
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Old 06-15-2018, 03:57 PM   #5
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Brand: Thor Motor Coach
Model: Windsport 29M
State: New Jersey
Posts: 23
THOR #11681
Sorry to hear about your woes with CW. We had the same problem, we dropped the rig off for maintenance and warranty repairs. 2 months of going back and forth with service I called Thor. I spoke with Jason Hall in the warranty department who advised me that CW never reported the warranty issues. I was told to go ahead an get my rig back. The warranty expired while it was in the shop. I sent all the pwk over to Thor and everything was denied due to the fact CW never reported one thing. I did however take out extra coverage on the rig and they other items are covered. Just to let you know how @#$ up CW is. They called last week to tell me the status of my rig and that they have to order a battery disconnect switch and it would be another 2 weeks; interestingly enough my rig is in my driveway. This shows how much they know about what is going on in their shop. (CW - Bridgeport NJ) My wife s/w the parts department at Scotts and ordered a new disconnect switch. we are going to drive down there and see if that resolves the issues. I wish you the best. My recommendation is to find another dealer that services Thor and get it to them ASAP or I hope you have the extended warranty.
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Old 06-15-2018, 04:07 PM   #6
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Brand: Thor Motor Coach
Model: Hurricane 31S
State: Texas
Posts: 2,354
THOR #6411
If you coach is still under warranty, you can call a mobile RV tech and have him list all the defects with the cost to repair them. Then send a copy to Thor for approval (you can do that by e-mail). After you get approval (usually takes about 48 hours), Thor will send you the required replacement parts (if required). The mobile tech then can complete the repairs but you have to pay him for his labor. You put the broken parts back in the shipping container and put the included prepaid UPS sticker on the container. Send a copy of the bill you paid back to Thor. It will take about a month before Thor will send you a check for the full amount. That is cheaper (for Thor) and much faster (for you) than dealing with most selling dealers; plus your coach never leaves your driveway. Even though my awning light strip was four mounts out of warranty (12 of the LEDs in the strip were out), Thor authorized the repair. The mobile tech charged me $75 for the 1/2 hours work. $75 is his minimum charge. Thor sent me a check for $75.
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Old 06-15-2018, 06:22 PM   #7
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State: Alabama
Posts: 7
THOR #11620
Thanks for the replies. But I guess my frustration is l havenít driven the coach because itís always in the shop and they keep it from 2 weeks to a month. Now the one year warranty is up. Canít they extend my one year warranty so my extended warranty doesnít have to kick in?
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Old 06-15-2018, 06:52 PM   #8
I Think We're Lost!
 
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Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 17,966
THOR #8860
This is a valid negotiation point that you should bring up...
You certainly should be compensated in some manner; for the amount of time that they've kept you from being able to use your rig.
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Old 06-15-2018, 07:16 PM   #9
Thor Palazzo 33.3 diesel
 
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Brand: Thor Motor Coach
Model: Palazzo 33.3 34'bunkhouse
State: Georgia
Posts: 2,450
THOR #4735
My advice for 'new' buyers is to IMMEDIATELY make good use of their RV, even if it's just in their own driveway. Don't plug in right away, don't hook up to pressurized water right away, and don't give yourself use of your home when you 'need' something...in other words, go somewhere or park in the driveway and make use of EVERYTHING you can possibly think of within that RV without being 'hooked up' or access to anything you might have 'forgot'.
This learning 'tool' will quickly give you a 'hard to forget' list of things, systems, and items that you need to always be aware of, learn how to use, and make sure not to 'forget' to bring. Toilet paper is a big one : )
Then, and only then, hook up to shore power, or run your generator, and learn what is now available that wasn't to start with, such as Air Conditioning! (or elec water heater). Find out if you can run everything at the SAME TIME, (or not!)... and what the limitations are(tripping breakers!).
Then hook up to pressurized/spigot city water. Turn your water pump off and see if everything still 'works', as it should.
Then, find a plumbing 'dump station' for your tanks, sometimes you'll have one next to your own home, or a business, or a local campground might let you 'test' your skills. Pull the gray first(if you have any 'leaks', this is the 'preferred' way to find out!), then close it before it's finished, and pull your BLACK tank release, when you hear it 'swoosh' toward the end, you can then pull the gray release again to 'wash out' the hose. Also, having a clear adapter between your hose and the sewer outlet is a great way to 'see' when each tank is finished.

You'll quickly gauge the issues, if any, that you need the dealer or the factory to take care of well in advance of running out of warranty time.

If you purchase an RV and don't use for an extended period to start with, you're asking for a lot of issues. Make use of it, have a 'weekend' outing in the driveway, even.

Some of us have learned an important lesson: go ahead and call your manufacturer's customer service and have them schedule you for warranty service in 9 months. You can already plan for things to go wrong and have them 'right' those wrongs, AT the factory or factory service center. Make a trip of it. Plan it now.
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Old 06-15-2018, 07:24 PM   #10
I Think We're Lost!
 
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Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 17,966
THOR #8860
That's what we did: driveway camping!
It's also when we figured out that the included Blu-Ray player: wasn't!
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Old 06-15-2018, 07:56 PM   #11
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Brand: Thor Motor Coach
Model: Hurricane 35C
State: South Dakota
Posts: 1,132
THOR #3761
Quote:
Originally Posted by TurnerFam View Post
My advice for 'new' buyers is to IMMEDIATELY make good use of their RV, even if it's just in their own driveway. Don't plug in right away, don't hook up to pressurized water right away, and don't give yourself use of your home when you 'need' something...in other words, go somewhere or park in the driveway and make use of EVERYTHING you can possibly think of within that RV without being 'hooked up' or access to anything you might have 'forgot'.
This learning 'tool' will quickly give you a 'hard to forget' list of things, systems, and items that you need to always be aware of, learn how to use, and make sure not to 'forget' to bring. Toilet paper is a big one : )
Then, and only then, hook up to shore power, or run your generator, and learn what is now available that wasn't to start with, such as Air Conditioning! (or elec water heater). Find out if you can run everything at the SAME TIME, (or not!)... and what the limitations are(tripping breakers!).
Then hook up to pressurized/spigot city water. Turn your water pump off and see if everything still 'works', as it should.
Then, find a plumbing 'dump station' for your tanks, sometimes you'll have one next to your own home, or a business, or a local campground might let you 'test' your skills. Pull the gray first(if you have any 'leaks', this is the 'preferred' way to find out!), then close it before it's finished, and pull your BLACK tank release, when you hear it 'swoosh' toward the end, you can then pull the gray release again to 'wash out' the hose. Also, having a clear adapter between your hose and the sewer outlet is a great way to 'see' when each tank is finished.

You'll quickly gauge the issues, if any, that you need the dealer or the factory to take care of well in advance of running out of warranty time.

If you purchase an RV and don't use for an extended period to start with, you're asking for a lot of issues. Make use of it, have a 'weekend' outing in the driveway, even.

Some of us have learned an important lesson: go ahead and call your manufacturer's customer service and have them schedule you for warranty service in 9 months. You can already plan for things to go wrong and have them 'right' those wrongs, AT the factory or factory service center. Make a trip of it. Plan it now.
Excellent points and great advice!!! I couldn't agree more!
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Old 06-15-2018, 08:30 PM   #12
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Brand: Thor Motor Coach
Model: Hurricane 31S
State: Texas
Posts: 2,354
THOR #6411
In my opinion a motor home dealer should have at least three or four delivery spots with full hookups along side the repair bay. They should insist you take advantage of the spots for at least one night before you drive the coach off the lot. I had to drive 660 miles to find a dealer that agreed to let us stay in the coach for two night and fix everything before left. As it turned out the dealer had checked everything on Thor's pre-delivery checklist, so we found no problems. A few things did fail later on which were fixed by a Jayco dealer near by and a mobile tech. Thor paid for all for the repairs done in the first year even though none were the done by the selling dealer or any Thor dealer.
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Old 06-15-2018, 08:37 PM   #13
I Think We're Lost!
 
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Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 17,966
THOR #8860
I believe that the Motorhome Specialists down in Texas do that!
www.mhsrv.com


EDIT: Now that I finally noticed that you're in Texas... is this where you got yours?
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Old 06-15-2018, 08:46 PM   #14
Thor Palazzo 33.3 diesel
 
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Brand: Thor Motor Coach
Model: Palazzo 33.3 34'bunkhouse
State: Georgia
Posts: 2,450
THOR #4735
yes, we've been to Alverado twice, to MHSRV, and both times the customer PDI covered bays and full hookups has been a wonderful 'after the sale' experience. Don't do like us, though, and leave too quickly...take your time, find out all the details, ask questions, make sure you KNOW the coach as much as you possibly can before you even leave. Take 4 or 5 days. It's free.

What I find that is hard to understand is how folks 'let' a dealer hold their coach hostage while the dealer 'says' they are 'trying' to fix it, 'waiting' for parts, or 'backed up' right now and we'll 'get to it' soon. Bunk.
Take your coach to the dealer, tell them your issues, and tell them that you'll wait right there until they are done. If they give you excuses and flack, find another dealer, or go to the factory.
There should never be a reason why a dealer, especially the one you purchased from, does not put you at the top of the list, and as a urgent request, to get everything done for you immediately.

If you ever 'drive away' from your coach and let the dealer 'work on it' at their leisure, it will certainly be 'at their leisure' and they'll be in no hurry. You then have no leverage - they have your coach and can give you any excuse they decide is the 'excuse for the day', especially the ones that involve 'blaming' the factory for not sending 'parts' quick enough! Bunk.
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Old 06-15-2018, 09:24 PM   #15
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Brand: Thor Motor Coach
Model: Hurricane 31S
State: Texas
Posts: 2,354
THOR #6411
Yep I live in San Antonio, but when I bought the coach I was living in Murray, KY. I had owned another brand class A (UltraVan #388) for 17 years and 188,000 miles) before we made the decision to buy a new coach. The closest Thor dealer was in Nashville, TN and was not interest in selling me a coach. I called MHSRV and was totally impressed what the salesman (Mitch Bennett) offered. They had the coach we wanted in stock, so I reserved it. We spent the first day in Alvarado looking at all the coaches they had on the lot in the $80,000 to $100,000 price and 29 to 32 ft in length. There were about 35 different coaches. That night we went back to the motel and discussed what we should do. We met Mitch the next morning and closed the deal about 11:00 am. We spent the afternoon moving into the coach and drove it to camping World in Fort Worth to buy what we had forgotten. Back in the delivery lot, we had Rich (the delivery tech) come by the coach and explain again some of the systems operations. The next morning Mitch and Rich showed up at the door and ask how it went. I asked if Rich wound show me how to dump. That where I found the swivel in the dump outlet. I set up the outside kitchen and grilled pork chops for lunch. I drove the Jetta over to U-Haul to pickup the dolly to tow the Jetta home. Just before 5 pm Rich came by to check on us and told us he be back at 9 am to see us off, as he had another delivery in our spot scheduled for that afternoon. Mitch and Rich wished a safe trip home as we loaded the Jetta the next morning.
I have written about this experience several times. It was one of my best weeks ever.
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Old 06-16-2018, 04:24 AM   #16
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Brand: Thor Motor Coach
Model: Vegas 24.1
State: Florida
Posts: 579
THOR #5313
First night with RV we slept in it with generator running all night. Took showers, watched DVD and next night ran off shore power.

Since we were new it gave us an opportunity to test stuff and feel for unit.

Only odd thing was outside cat meowing through roof vent at 5 AM for breakfast.

PS: If we ever get a bigger unit, likely be from MHSRV.
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Old 06-16-2018, 11:37 PM   #17
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Brand: Thor Motor Coach
Model: Palazzo
State: Wisconsin
Posts: 30
THOR #11270
Quote:
Originally Posted by TurnerFam View Post
yes, we've been to Alverado twice, to MHSRV, and both times the customer PDI covered bays and full hookups has been a wonderful 'after the sale' experience. Don't do like us, though, and leave too quickly...take your time, find out all the details, ask questions, make sure you KNOW the coach as much as you possibly can before you even leave. Take 4 or 5 days. It's free.

What I find that is hard to understand is how folks 'let' a dealer hold their coach hostage while the dealer 'says' they are 'trying' to fix it, 'waiting' for parts, or 'backed up' right now and we'll 'get to it' soon. Bunk.
Take your coach to the dealer, tell them your issues, and tell them that you'll wait right there until they are done. If they give you excuses and flack, find another dealer, or go to the factory.
There should never be a reason why a dealer, especially the one you purchased from, does not put you at the top of the list, and as a urgent request, to get everything done for you immediately.

If you ever 'drive away' from your coach and let the dealer 'work on it' at their leisure, it will certainly be 'at their leisure' and they'll be in no hurry. You then have no leverage - they have your coach and can give you any excuse they decide is the 'excuse for the day', especially the ones that involve 'blaming' the factory for not sending 'parts' quick enough! Bunk.

Sometimes folks arent allowed to keep a motorhome in their driveway for long periods of time dur to homeowner covenant restrictions, and sometimes it is inconvenient to leave it in the driveway because other vehicles can't access the garage. Soooooo it is sometimes more convenient for the dealer to "keep hostage" the MH instead of putting it in (and paying for) storage. Between trips during spring, summer, and fall, we sometimes let the dealer or repair facility "keep hostage" our MH for the reasons noted above!!!!
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Old 06-17-2018, 12:14 AM   #18
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Brand: Thor Motor Coach
Model: Gemini 23TR
State: California
Posts: 981
THOR #6701
Quote:
Originally Posted by JohnR13 View Post
Sometimes folks arent allowed to keep a motorhome in their driveway for long periods of time dur to homeowner covenant restrictions, and sometimes it is inconvenient to leave it in the driveway because other vehicles can't access the garage. Soooooo it is sometimes more convenient for the dealer to "keep hostage" the MH instead of putting it in (and paying for) storage. Between trips during spring, summer, and fall, we sometimes let the dealer or repair facility "keep hostage" our MH for the reasons noted above!!!!
Ask Bob Denman about what issues that can cause.
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Old 06-17-2018, 12:15 AM   #19
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Brand: Still Looking
Model: Newmar Bay Star Sport 300
State: Alabama
Posts: 3,089
THOR #6826
Quote:
Originally Posted by JohnR13 View Post
Sometimes folks arent allowed to keep a motorhome in their driveway for long periods of time dur to homeowner covenant restrictions, and sometimes it is inconvenient to leave it in the driveway because other vehicles can't access the garage. Soooooo it is sometimes more convenient for the dealer to "keep hostage" the MH instead of putting it in (and paying for) storage. Between trips during spring, summer, and fall, we sometimes let the dealer or repair facility "keep hostage" our MH for the reasons noted above!!!!


I get that! But I donít think Iíd do it. We pay for offsite storage and I hate the expense but it is secure and convenient and I just mark it up to part of the RV experience.
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Old 06-17-2018, 02:13 PM   #20
I Think We're Lost!
 
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Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 17,966
THOR #8860
Quote:
Originally Posted by mountainsam View Post
Ask Bob Denman about what issues that can cause.
Never again...
(I HATE having to be the "cautionary tale! )
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