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Old 01-13-2017, 07:09 PM   #1
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Brand: Thor Motor Coach
Model: Citation 24 SR
State: British Columbia
Posts: 4
THOR #6260
Thor warranty

Has anyone else had trouble getting reimbursed from Thor for warranty work dealing with Terry Baughman?
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Old 01-13-2017, 09:56 PM   #2
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Model: ACE 27.1
State: Florida
Posts: 98
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Originally Posted by Terrace13 View Post
Has anyone else had trouble getting reimbursed from Thor for warranty work dealing with Terry Baughman?
Depends. I bought my coach from Camping World. Almost nothing could be fixed by warranty. I've switched to a local truck repair shop who's managed to get almost any repair covered by warranty, including some I've been shocked by (!). Guess who's my go-to guy!
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Old 01-13-2017, 10:01 PM   #3
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Brand: Thor Motor Coach
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My problem is he just ignores my emails and phone calls even though he gave approval to do work.
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Old 01-14-2017, 12:49 AM   #4
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Brand: Thor Motor Coach
Model: Challenger 37TB
State: Kentucky
Posts: 1,032
THOR #1020
I had a couple of reimbursements processed and sent to me by Thor. I just made sure to get clearance before hand and sent paid copies of receipts. I worked with Tom Overton.
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Old 01-14-2017, 02:31 AM   #5
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Brand: Thor Motor Coach
State: Illinois
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had to use my warranty about 5 times on my 2016 axis and never once took it to a dealer. always took it to large truck & motor home shop where i knew it would get fixed right. always called thor and they approved the work.never sat more then 5 days.now on extended warranty and will take it to same place if i am not on road.
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