Just came across this thread. Have been having the same problem in my 2017 ace since I picked it up. I think you all may have solved my problem, since the local dealer has yet to. Thanks one and all.
Being a complete newbie to the lifestyle; before I break something as I rush to repair it, does the charge station pull out of the wall? I don't see any mounting screws on the face, or easy access to the box (it's on the slide out wall in the bedroom).