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Old 07-30-2020, 12:41 PM   #1
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Brand: Entegra
Model: Accolade 37TS
State: Virginia
Posts: 4,388
THOR #1469
Accolade DEF Heater issue

My Accolade had a Malfunction Indicator Light (MIL) come on for about 200 miles and has not gone off. Based on the Freightliner and Cummins engine manuals the coach could be operated but should be checked at the end of the shift (trip). My Scan Gauge D error code is 4342 2 which indicates an issue with the DEF Heater lines.

Recently there has been some chatter with FCCC about possible line reversal on the DEF header causing DEF Heaters to burn out. Based on email traffic with FCCC they claim there are between 2 and 9 rigs (S2RV Chassis) that are at dealers with an issue. FCCC claims the issue surfaces within the first 7,000 miles and they are working with the dealers and Cummins to resolve any issues.

Last night I dropped my rig off at the local Freightliner dealer to be diagnosed and repaired prior to my trip to Middlebury. I should have the diagnosis sometime this morning.

On a side note there is a heck of difference here. Unlike the hassles of getting chassis service from Ford with appointments, finding truck service centers etc... this experience was pleasant. The dealer is 4 miles from my house and makes appointment for Saturday repair only. Monday thru Friday is no appointment service with hours being 8:00 AM to 10:00 PM. Arrive before 3:00 PM and there is a 95% chance the diagnosis will be completed before they close that day. Since I dropped off at 6:00 PM yesterday I should have my diagnosis by noon today. If parts in stock the repair should be completed before the end of the day.

More to follow.
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2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk (Toad)
FMCA - F432054
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Old 07-31-2020, 01:05 PM   #2
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Brand: Entegra
Model: Accolade 37TS
State: Virginia
Posts: 4,388
THOR #1469
Update

The service on my coach is complete and the issue with mine was a connector issue.

Email from FCCC about the repair.

"Working with the tech this morning and it looks like he found a connection issue. He has corrected that and the code went inactive. On the other S2RV's we have seen the run of issues on, they were built in 2017 and it was DEF heater lines crossed and they had different codes than what you have had."

While the coach was in the shop I asked them to perform state safety inspection so my invoice is 20.00 when I pick it up this afternoon.
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2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk (Toad)
FMCA - F432054
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Old 07-31-2020, 01:46 PM   #3
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Brand: Thor Motor Coach
Model: 2020 Magnitude SV34
State: Florida
Posts: 1,066
THOR #12751
Glad it was minor and also that it looks like they provided you with quality service and a solid explanation.

Now you can hit the road with peace of mind.
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Old 07-31-2020, 10:27 PM   #4
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Brand: Entegra
Model: Accolade 37TS
State: Virginia
Posts: 4,388
THOR #1469
Quote:
Originally Posted by Judge View Post
Glad it was minor and also that it looks like they provided you with quality service and a solid explanation.

Now you can hit the road with peace of mind.
Got it home and no MIL on the way. Excel truck group was a real good experience.

Now getting it ready for the trip to Middlebury, In to let Jayco do their thing with the slide, paint and a couple other issues.

I just noticed something, Malfunction Indicator Light (MIL); Mother In-Law (MIL). Think there was a connection in the mind of the Cummins folks?
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2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk (Toad)
FMCA - F432054
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