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Camping World-Hanover,PA
Camping World has had a bad rap for some time both in terms of sales as well as service. That said, I can only speak of this specific location. I traded-in a Class C for a Class A and the sales rep was eager to make a sale, which he did. Scott Geesey was prompt, responsive and willing to listen to my specific needs and requests. He interacted with the General Manager, Robert Yeager, who is in my opinion, the epitome of customer service. Robert and Scott solidified a transaction that I think was fair. They included some extra features that made the transaction, a win-win situation.
Six months later, I had some warranty work performed and Bob Ripley, Service Advisor, meticulously ensured that all of the work was completed in time. Most RV dealers are between a rock and a hard place when it comes to warranty. Bob Ripley and again, Robert Yeager, ensured that all of the work was covered under warranty.
There was a rather difficult specific warranty issue and they had Jason, a senior technician with close to 15 years’ experiences with this dealer, complete the work. The work was completed and satisfaction was the end result. They have a service technician, Jan, who is amazing. He displays such passion for his work, treats you like you are the only customer and completed a fantastic electrical system installation. There was damage to a decal that was caused by me and when Bethany, working with the Service Team, saw that, she worked diligently and conscientiously to repair it at no cost to me. This could have been a rather expensive decal replacement if not for her desire and skill.
A week after the work was completed, an unexpected additional warranty issue became apparent and a discussion was engendered among me, the manufacturer and the dealer. Camping World Hanover stood firm in providing customer-oriented concern and scheduled the repair work immediately.
The store personnel are knowledgeable and one in particular, went to great lengths to demonstrate a foldable bicycle features and benefits.
The General Manager, Robert Yeager is a hands-on, multifaceted and qualified person who treats his team like professionals and they in turn, treat their customers like a customer should be. They have turned this customer into a client! Next time, try a visit to THIS Camping World in Hanover, PA, and you will be surprised-in a good way.
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