Carefree.....or is it?

[Jesse Toler]

Any of you guys order from Carefreeofcolorado.com lately? I ordered an awning like 50 years ago and haven't seen it. Getting ahold of them seems to be a task and nothing back from customer support. I have a order number and everything I just can't get any communication from them. Any else experiencing this?

[cpmath]

Really not sure if they were even in business 50 years ago, are you sure you have the right company and phone number?

[16ACE27]

Originally Posted by Jesse Toler

Any of you guys order from Carefreeofcolorado.com lately? I ordered an awning like 50 years ago and haven't seen it. Getting ahold of them seems to be a task and nothing back from customer support. I have a order number and everything I just can't get any communication from them. Any else experiencing this?

Did you try calling them? I just got a real person after waiting from "Caller Number 5"

[Jesse Toler]

Originally Posted by 16ACE27

Did you try calling them? I just got a real person after waiting from "Caller Number 5"

I did. Took me forever too. She said my order number was good and they will ship soon. That was like 5 weeks ago. They have yet to pull the funds from my card though so that's a plus. Just need the parts at this point.

[ducksface]

Originally Posted by Jesse Toler

I did. Took me forever too. She said my order number was good and they will ship soon. That was like 5 weeks ago. They have yet to pull the funds from my card though so that's a plus. Just need the parts at this point.

You've not contacted them in the last five weeks?
https://www.amazon.com/Lippert-Compo...s%2C510&sr=8-2

https://www.amazon.com/Carefree-3511...s%2C238&sr=8-3

I'm not sure your plan was the best plan.
Best plan would be the three day Amazon delivery of an awning.
Maybe not the one you ordered, but the one you'll receive in a timely manner.

[Jesse Toler]

Originally Posted by ducksface

You've not contacted them in the last five weeks?
https://www.amazon.com/Lippert-Compo...s%2C510&sr=8-2

https://www.amazon.com/Carefree-3511...s%2C238&sr=8-3

I'm not sure your plan was the best plan.
Best plan would be the three day Amazon delivery of an awning.
Maybe not the one you ordered, but the one you'll receive in a timely manner.

I have not contacted them in several weeks. I made the order on Nov 22nd. I didn't really know the best plan of action. I made a post on here and people said I could order direct from them. Went to the site and placed the order. I didn't really want to replace the entire awning with a different brand because all I need were some brackets. Its a slide out awning by the way. Just curious if anyone else was having a issues with receiving product at all.

[ducksface]

Originally Posted by Jesse Toler

I have not contacted them in several weeks. I made the order on Nov 22nd. I didn't really know the best plan of action. I made a post on here and people said I could order direct from them. Went to the site and placed the order. I didn't really want to replace the entire awning with a different brand because all I need were some brackets. Its a slide out awning by the way. Just curious if anyone else was having a issues with receiving product at all.

You didn't say brackets(or I missed it) until just now.

Give us a picture and/or part number.

Watch what we can do.

[Jesse Toler]

Did actually just get a hold of them. Only took about 30 minutes this time. She said they are waiting on one order and would up date me in about 10 days. So here's hoping haha

[Jesse Toler]

Originally Posted by ducksface

You didn't say brackets(or I missed it) until just now.

Give us a picture and/or part number.

Watch what we can do.

Sorry I wasn't really looking for Carefree customer support on here. Just looking to see if anyone else had any recent issues. I already placed the order so I don't really want to buy again from somewhere else if I can help it. I just talked to customer support over there and she said they are waiting on one part to complete my order and they would know something in 10 days.

[ducksface]

Originally Posted by Jesse Toler

Sorry I wasn't really looking for Carefree customer support on here. Just looking to see if anyone else had any recent issues. I already placed the order so I don't really want to buy again from somewhere else if I can help it. I just talked to customer support over there and she said they are waiting on one part to complete my order and they would know something in 10 days.

You said they haven't charged your card yet. You've not bought those brackets.
We're equally glad to help or not help based on the op.

[Jesse Toler]

Originally Posted by ducksface

You said they haven't charged your card yet. You've not bought thise brackets.
We're equally glad to help or not help based on the op.

I guess you're right. I have put in my card info and received a order number so I am assuming they will charge my card eventually. What do you recommend I do exactly?

These are the parts I need.
R012546-0
R012540-0
0R00158
R001581
R012546-0

[ducksface]

https://www.amazon.com/Carefree-R012.../dp/B013015BEU
$47.56 as damaged box/used.

I hit the web search button for the first part number you posted.
I did not verify if it looked it up correctly.

[Jesse Toler]

Originally Posted by ducksface

https://www.amazon.com/Carefree-R012.../dp/B013015BEU
$47.56 as damaged box/used.

I hit the web search button for the first part number you posted.
I did not verify if it looked it up correctly.

That looks like the one. You must know something that I don't because the part numbers aren't working very well for me on amazon.

[ducksface]

Look at the part number on the part I showed vs your part number.
There are series of zeroes in the Amazon part number.
Duplicate the difference.

Or
Highlight a part number within your post above.
You should get
Cut
Paste
Web search
Yadda yadda

Tap websearch.
A page full of finds will pop up.
I picked Amazon from many many many vendors.

[16ACE27]

Originally Posted by Jesse Toler

Any of you guys order from Carefreeofcolorado.com lately? I ordered an awning like 50 years ago and haven't seen it. Getting ahold of them seems to be a task and nothing back from customer support. I have a order number and everything I just can't get any communication from them. Any else experiencing this?

Originally Posted by Jesse Toler

I have not contacted them in several weeks. I made the order on Nov 22nd. I didn't really know the best plan of action. I made a post on here and people said I could order direct from them. Went to the site and placed the order. I didn't really want to replace the entire awning with a different brand because all I need were some brackets. Its a slide out awning by the way. Just curious if anyone else was having a issues with receiving product at all.

Originally Posted by Jesse Toler

Did actually just get a hold of them. Only took about 30 minutes this time. She said they are waiting on one order and would up date me in about 10 days. So here's hoping haha

Seems there really isn't any problem with getting hold of them. Except for the long order fulfillment time I don't see ant issue. Long order times seem to be everywhere these days.

[MJC62]

The whole world seems to be on back order these days ...

[ducksface]

Shop owner:
Bannanas are $1 per pound

Shopper:
But Bannanas are 30cents per pound just down the street!

Shop owner:
Go buy his Bannanas

Shopper
They don't have any

Shop owner
That thief! When I don't have bananas they're NEVER more than 25 cent per pound!

The parts are available on amazon with three day delivery.
The backorder is simply the op's choice of vendor.
If he had shopped around he'd have been fixed in November.

[txc2936@yahoo.com]

the end caps on my awning came off in the wind. They seemed to be pretty responsive and knew the correct part numbers. NO issues.

[Jesse Toler]

Well guys I apologize for wasting everyone's time I guess. I thought you would cut me a break being I clearly stated I'm new at this. A few guys sent me to Carefree. I tried shopping around but again didn't really find anything due to my lack of experience. I placed the order and I still have yet to even get a confirmation email which concerned me. I called them and emailed them 4 times over 8 weeks. They say my order number is good blah blah but still no confirmation or ETA. I'm not in a rush just doesn't seem like a common situation when ordering parts from a company regardless of the current market. I ask if anyone has experienced this and just get told I should of ordered somewhere else? Wow some of you guys are rude as fuck! I'll get off your site Mr. Ducksface. Hopefully one day I'll be as wise as you.

[ducksface]

Originally Posted by Jesse Toler

Well guys I apologize for wasting everyone's time I guess. I thought you would cut me a break being I clearly stated I'm new at this. A few guys sent me to Carefree. I tried shopping around but again didn't really find anything due to my lack of experience. I placed the order and I still have yet to even get a confirmation email which concerned me. I called them and emailed them 4 times over 8 weeks. They say my order number is good blah blah but still no confirmation or ETA. I'm not in a rush just doesn't seem like a common situation when ordering parts from a company regardless of the current market. I ask if anyone has experienced this and just get told I should of ordered somewhere else? Wow some of you guys are rude as fuck! I'll get off your site Mr. Ducksface. Hopefully one day I'll be as wise as you.

Now wait.
You said you're ordering an awning.
I post a link with three day delivery.
I had to pump you to find out it's not really an awning you need.

I have to pump you to find out it's really parts.
You won't post part numbers for whatever the excuse was.
I have to pump you for part nunbers.

I find the parts.
I post the part.
I telll you of the heavily discounted part available.
I tell you how to find the parts.
I tell you where to find the 'websearch button'
I tell you to compare your part numbers against the one I found.
I tell you how to modify the part number because you didn't see the obvious suffix used by Amazon.

I post the part at $47 with three day delivery.

You say no, you've bought the others.
I have to tell you how a purchase works.

I potentially saved You hundreds of dollars
I saved You maybe months more of waiting.
I walked you through it all.
I have to construct a breadcrumb question string like one for a 7 year old

You won't order the parts with the three day delivery and would rather wait 10 more days just to know if the ones you haven't purchased yet will be available.?

Yup.

You're too smart for me to be anything but the bad guy. Don't worry about someday being as wise as me. I hope one day to be like you.

Do you wonder to yourself why not a single soul of the 100,000 members here did not bother to guide you, but me?
It's because they read something into your post I should have.

Don't leave the forum.
Tune up a bit,
Use the ignore function.
I will use it if you don't tune up.