RV News RVBusiness 2021 Top 10 RVs of the Year, plus 56 additional debuts and must-see units → ×
 

Go Back   Thor Forums > Thor Community Forums > Thor Owners Community Discussions
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 01-06-2021, 09:12 PM   #1
Junior Member
 
Brand: Thor Motor Coach
Model: Chateau
State: Arizona
Posts: 7
THOR #19458
Exterior Panel Deformation

I have a 2020 Thor Chateau that is still under warranty. On the back exterior panel above the center rear light, the panel is show inward deformations where it curves to meet and attach to the roof. The dealer indicated that this is a cosmetic issue and did get Thor to agree to replace the entire back panel. My concern stems from the fact that the dealer indicated that when they put in the new panel and curve it at the top to meet the roof, that the same issue could happen again. Claims there is no support behind the panel at that point.
Is this true? If so, why would it not be a manufacturing defect with a process to fix it permanently.
Has anyone else had this issue. I have attached two pictures taken today that should highlight this problem.

Thanks for any and all ideas.
braunski
Attached Thumbnails
Click image for larger version

Name:	Back Panel 1.jpg
Views:	52
Size:	74.6 KB
ID:	27947   Click image for larger version

Name:	back panel 2.jpg
Views:	50
Size:	73.2 KB
ID:	27948  

__________________

__________________
braunski is offline   Reply With Quote
Old 01-06-2021, 10:39 PM   #2
Senior Member
 
Judge's Avatar
 
Brand: Thor Motor Coach
Model: 2020 Magnitude SV34
State: Florida
Posts: 1,517
THOR #12751
I see you are in Arizona so you may not want to hear this advice.....

If you schedule the repair at the Thor Service Center in Wakarusa, they wll fix it right to make sure it doesn't happen again.

That being said... if your dealer know what the problem is, I would ask them to see if they could fabricate a support during the repair to prevent it from happening again.
__________________

__________________
Judge is offline   Reply With Quote
Old 01-06-2021, 11:22 PM   #3
I Think We're Lost!
 
Bob Denman's Avatar
 
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 17,794
THOR #8860
The Judge is right: take it to Wakarusa and get it fixed right.
__________________
Bob Denman is offline   Reply With Quote
Old 01-06-2021, 11:54 PM   #4
Senior Member
 
Brand: Thor Motor Coach
Model: Hurricane 29M
State: Texas
Posts: 1,185
THOR #11781
That looks like damage to me, not some kind of cosmetic issue.
__________________
Lt Keefer
2018 Hurricane 29M
CHF, Saf-T-Plus, SumoSprings
Lt Keefer is offline   Reply With Quote
Old 01-06-2021, 11:55 PM   #5
Senior Member
 
Brand: Still Looking
Model: Newmar Bay Star Sport 300
State: Alabama
Posts: 3,038
THOR #6826
Agreed. Take it to Indiana if you can! I suppose that you bought it to travel in and there are lots of interesting things to do in and around Indiana and Michigan (I highly recommend the UP and Mackinac island!) so perhaps you could work it into a spring trip? If you wait until near the end of your warranty period you might find that you have a list of items requiring attention. You should be confident that the factory service center will fix it right while you wait. Good luck.
__________________
Pete'sMH is online now   Reply With Quote
Old 01-07-2021, 12:15 AM   #6
I Think We're Lost!
 
Bob Denman's Avatar
 
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 17,794
THOR #8860
Quote:
Originally Posted by Lt Keefer View Post
That looks like damage to me, not some kind of cosmetic issue.
I thought it looked like a boot print...
__________________
Bob Denman is offline   Reply With Quote
Old 01-07-2021, 02:53 AM   #7
Senior Member
 
Elite Washington's Avatar
 
Brand: Thor Motor Coach
State: Washington
Posts: 461
THOR #6433
That does look like damage almost like someone climbed up there and sat on the area. Hopefully someone is trying to steal anything off your rig
__________________
2017 Freedom Elite 30fe 2013 Wrangler Unlimited toad.
Elite Washington is offline   Reply With Quote
Old 01-07-2021, 04:32 AM   #8
Senior Member
 
Brand: Thor Motor Coach
Model: Hurricane 29M
State: Texas
Posts: 1,185
THOR #11781
The one picture looks like a ladder was placed against the back and someone climbed up and stepped off the top rung onto the end cap.
__________________
Lt Keefer
2018 Hurricane 29M
CHF, Saf-T-Plus, SumoSprings
Lt Keefer is offline   Reply With Quote
Old 01-09-2021, 03:16 PM   #9
Junior Member
 
Brand: Thor Motor Coach
Model: Chateau
State: Arizona
Posts: 7
THOR #19458
Thanks everyone for the comments. I can assure you that there was no ladder, no boot print step, no hitting of anything that caused this. As much as I would like to take it back to the factory, their approval of the warranty work will have me getting it repaired here in Mesa Arizona. Thanks again.
__________________

__________________
braunski is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. This is an independent, unofficial site.




All times are GMT. The time now is 01:21 AM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2021, vBulletin Solutions, Inc.
Content Relevant URLs by vBSEO 3.6.0 PL2
×