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01-06-2021, 09:12 PM
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#1
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Junior Member
Brand: Thor Motor Coach
Model: Chateau
State: Arizona
Posts: 8
THOR #19458
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Exterior Panel Deformation
I have a 2020 Thor Chateau that is still under warranty. On the back exterior panel above the center rear light, the panel is show inward deformations where it curves to meet and attach to the roof. The dealer indicated that this is a cosmetic issue and did get Thor to agree to replace the entire back panel. My concern stems from the fact that the dealer indicated that when they put in the new panel and curve it at the top to meet the roof, that the same issue could happen again. Claims there is no support behind the panel at that point.
Is this true? If so, why would it not be a manufacturing defect with a process to fix it permanently.
Has anyone else had this issue. I have attached two pictures taken today that should highlight this problem.
Thanks for any and all ideas.
braunski
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01-06-2021, 10:39 PM
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#2
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Senior Member
Brand: Thor Motor Coach
Model: 2020 Magnitude SV34
State: Florida
Posts: 4,152
THOR #12751
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I see you are in Arizona so you may not want to hear this advice.....
If you schedule the repair at the Thor Service Center in Wakarusa, they wll fix it right to make sure it doesn't happen again.
That being said... if your dealer know what the problem is, I would ask them to see if they could fabricate a support during the repair to prevent it from happening again.
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01-06-2021, 11:22 PM
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#3
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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The Judge is right: take it to Wakarusa and get it fixed right.
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01-06-2021, 11:54 PM
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#4
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Senior Member
Brand: Thor Motor Coach
Model: Hurricane 29M
State: Texas
Posts: 2,712
THOR #11781
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That looks like damage to me, not some kind of cosmetic issue.
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Lt Keefer
2018 Hurricane 29M
CHF, Saf-T-Plus, SumoSprings
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01-06-2021, 11:55 PM
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#5
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Senior Member
Brand: Thor Motor Coach
Model: Forest River Forester 235
State: Indiana
Posts: 4,884
THOR #6826
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Agreed. Take it to Indiana if you can! I suppose that you bought it to travel in and there are lots of interesting things to do in and around Indiana and Michigan (I highly recommend the UP and Mackinac island!) so perhaps you could work it into a spring trip? If you wait until near the end of your warranty period you might find that you have a list of items requiring attention. You should be confident that the factory service center will fix it right while you wait. Good luck.
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01-07-2021, 12:15 AM
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#6
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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Quote:
Originally Posted by Lt Keefer
That looks like damage to me, not some kind of cosmetic issue.
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I thought it looked like a boot print...
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01-07-2021, 02:53 AM
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#7
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Senior Member
Brand: Thor Motor Coach
State: Washington
Posts: 1,112
THOR #6433
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That does look like damage almost like someone climbed up there and sat on the area. Hopefully someone is trying to steal anything off your rig
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2017 Freedom Elite 30fe 2013 Wrangler Unlimited toad.
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01-07-2021, 04:32 AM
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#8
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Senior Member
Brand: Thor Motor Coach
Model: Hurricane 29M
State: Texas
Posts: 2,712
THOR #11781
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The one picture looks like a ladder was placed against the back and someone climbed up and stepped off the top rung onto the end cap.
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Lt Keefer
2018 Hurricane 29M
CHF, Saf-T-Plus, SumoSprings
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01-09-2021, 03:16 PM
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#9
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Junior Member
Brand: Thor Motor Coach
Model: Chateau
State: Arizona
Posts: 8
THOR #19458
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Thanks everyone for the comments. I can assure you that there was no ladder, no boot print step, no hitting of anything that caused this. As much as I would like to take it back to the factory, their approval of the warranty work will have me getting it repaired here in Mesa Arizona. Thanks again.
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01-23-2021, 08:02 PM
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#10
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Senior Member
Brand: Thor Motor Coach
Model: Thor Tuscany 36 MQ
State: Indiana
Posts: 938
THOR #6280
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That Looks Terrible
Well there's always matches.
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Bill & Martha more than 46 years.
Traveling with Shih Tzu's Baily, Bella and Maltese Buster. Towing, Golf Cart, Harley or Polaris RZR. 3 of our darling Shih Tzu's passed away recently and I just can't take them off of here. RIP Baxter, Baili & sweet sweet Bella. Buster is our little rock.
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01-23-2021, 08:06 PM
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#11
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Site Team
Brand: Thor Motor Coach
Model: ACE 27.1
State: Florida
Posts: 14,326
THOR #7035
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Looks like a manufacturing defect to me. Should be fixed under warranty. If it happens again then they need to fix it again as well as the root cause because I've seen a lot of Chateaus on the road and none of them look like that.
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Ted & Melinda
2016 ACE 27.1
2016 Chevy Sonic Toad - Selling
2020 Chevy Colorado Z71 Trail Runner Toad
2024 Chevrolet Trax 2RS - Soon 2B TOAD
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