Four Winds 24F

[KBPH]

Picked up our 2017 Four winds 24F in March. We have about 2500 miles over 6 trips so far. 5 close to home and a 1700 mile trip down south.

Every trip brings a list of new items that need to be fixed.

As of today we are at 45 items and climbing.

Been fighting with the dealer about repairs but I feel Thor should be made aware of our issues as well.

The online survey is down and I guess doesn't work at all from what I've read and I know a paper survey could get "lost in the mail".

Does Thor monitor the post on this forums or do I need to look into other lines of communications.

[sfmurph]

[QUOTE=KBPH;69761]Picked up our 2017 Four winds 24F in March. We have about 2500 miles over 6 trips so far. 5 close to home and a 1700 mile trip down south. Every trip brings a list of new items that need to be fixed.
As of today we are at 45 items and climbing. "

Since we are considering the 24F (from a non CW dealer!), what are some of the bigger issues you are having?

[Wonderdog]

I called Thor customer service about missing manuals and in the conversation they said to email them with all items for repair under warranty and they would create a file that would make things easier when the dealer contacted them for repair authorization. Apparently if they have heard from the customer and opened a file they are quicker to approve. I don't know if its true or not but I did it and my repairs went smoothly other than the black/grey sensor repairs. That was a different adventure.

[EA37TS]

Originally Posted by Wonderdog

I called Thor customer service about missing manuals and in the conversation they said to email them with all items for repair under warranty and they would create a file that would make things easier when the dealer contacted them for repair authorization. Apparently if they have heard from the customer and opened a file they are quicker to approve. I don't know if its true or not but I did it and my repairs went smoothly other than the black/grey sensor repairs. That was a different adventure.

I took it one step further and CC'd the dealers service adviser. Worked well when I took my coach in at the 11 month mark. Doing that allowed us all to talk from the same sheet of paper.