New 2019 palazzo

[Sutmire]

Purchased 6-20, solar charger not working, inverter not working,both not hooked up from factory!!! Right front camera not working,large slide not working,usb not working,,passenger side mirror glass fell out, still not fixed today’s date 11-3-20!! Problems with toilet! Cab ac not cooling!! All this the the first week of ownership!!99 percent of problems are from the Thor factor!! Would I buy another Thor product, hell no!!!! John Sutmire!!

[Bob Denman]

Sorry to hear of all of the troubles.
But welcome to the forum anyway!

[Judge]

I see you are from Florida. Not sure who your dealer is or how good they are but it would be worth the trip to the Factory Service Center in Wakarusa.

They have access to the parts and will fix things better than the factory because have the experience most dealers don't have.... all they do is fix Thor products every day.

That all being said... it does suck that a new coach has that many problems.

Did you do a PDI? Other than the mirror and maybe the USB... the other issues on your list would have been caught on a thorough PDI.... and then fixed.... before you signed the papers and drove off the lot.

[Pete'sMH]

It is always disappointing to hear stories like this. But it’s not unusual. And it doesn’t matter which brand you buy. Most of the items you list will be easy fixes and were it mine I’d do it myself and be glad for the learning experience. It does underscore the importance of doing a thorough PDI and test drive before purchasing. The good news is that once these bugs are worked out you’ll probably have a nice coach providing many years of good service. I hope you can get to a happy place.