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Old 05-24-2018, 03:04 PM   #1
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Brand: Thor Motor Coach
Model: Challenger 37lx
State: Oklahoma
Posts: 48
THOR #10261
Just found out from Thor that warranty begins on purchase date regardless of when you

Well doesnít that stink for those of us that canít take procession of coach because it is the Ford truck center for a month be repaired! And of course stuff is breaking that should be repaired under warranty but wonít because warranty has expired! Thatís just BS plain and simple!
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Old 05-24-2018, 05:13 PM   #2
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Brand: Thor Motor Coach
Model: Tuscany XTE 36MQ
State: Louisiana
Posts: 129
THOR #4843
Thats not the worst.... Had side windows fall off (outer pane glass - Hehr manufacturer. Thor said contact them (Hehr) - they have been bought out by LCI. They say 1 year from "install" date.

Cost me $500 out of pocket.
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Old 05-24-2018, 07:12 PM   #3
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Brand: Thor Motor Coach
State: Washington
Posts: 382
THOR #6433
Basically the factory warranty is worthless unless it breaks while driving it home on the first day. It’s kind of crummy deal.
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Old 05-24-2018, 07:40 PM   #4
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Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 16,163
THOR #8860
What if you show Thor the paperwork from the Shop?
If it shows how long your rig was out of service: it might open up some negotiations for you...

Mine was out of service for over Six Months...
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Old 05-24-2018, 07:47 PM   #5
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Brand: Thor Motor Coach
State: Washington
Posts: 382
THOR #6433
Quote:
Originally Posted by Bob Denman View Post
What if you show Thor the paperwork from the Shop?
If it shows how long your rig was out of service: it might open up some negotiations for you...

Mine was out of service for over Six Months...
I think thatís the key though is to hope to get someone to work with you. Just donít count on it so you arenít disappointed. We had a leak that camping World doesnít seem to know how to repair and this last time Thor denied the warranty claim and sent back to CW no you guys pay for this, we have paid 3 other times to fix this itís on you at this point. Thor gave me all the info so we didnít get stuck with the bill. I think they can be reasonable just donít get all heated right away. If you start off pissed there is no reason from them to work with you
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Old 05-24-2018, 09:08 PM   #6
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Brand: Redwood
State: Texas
Posts: 1,192
THOR #3610
Keep detailed times, dates, emails, phone calls with your dealer &/or manufacturer so when the time comes they say your warranty has expired you'll have proof it was sitting on your dealers lot for the past 6 months as per their recommendation to take every little thing back to the dealer for repair. In that case the warranty should be extended by that same amount of time.
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