Need help some advice please!

[MJC62]

Originally Posted by AZmc

I agree with those before me who have said get it in quick. Our rig had some major flaws after pickup. I put together a list and was told they would only work on 10 at a time. Plan to leave your rig for possibly a month or more depending on the repairs needed. Our rig was in the shop for 2 1/2 months for the first 10 fixes, trim, silicone missing, shower leaks, broken cabinet, kitchen and bathroom trim, wall in bathroom not secure (yup the wall was loose), torn up exterior trim. There were all sorts of problems that were not so minor that were found while cleaning and prepping for our first trip with the rig. Our first year was spend in the dealership.

Me personally I would not leave my rig at dealership for months for missing caulk, trim and assorted items I could repair myself. Not being critical but I bought my rig to use it. If I have the ability to make repairs I do so even though I have warranty & extended warranty for items I am unable to fix.
I would let the dealer know about the blemish on the fiberglass the OP found as it may lead to a potential leak. As far as other issues I would use my coach for the season then take it in when it would normally go into storage.

[Lt Keefer]

Originally Posted by MJC62

Me personally I would not leave my rig at dealership for months for missing caulk, trim and assorted items I could repair myself. Not being critical but I bought my rig to use it. If I have the ability to make repairs I do so even though I have warranty & extended warranty for items I am unable to fix.
I would let the dealer know about the blemish on the fiberglass the OP found as it may lead to a potential leak. As far as other issues I would use my coach for the season then take it in when it would normally go into storage.

My thinking as well. I didn't pay $70K to let my Hurricane sit at a dealer for months because a piece of trim was loose or a window wasn't caulked. But I did let it sit at a Ford shop for a week to get the steering box replaced and front end aligned. Keep things in perspective.

[fattner]

Originally Posted by Lt Keefer

My thinking as well. I didn't pay $70K to let my Hurricane sit at a dealer for months because a piece of trim was loose or a window wasn't caulked. But I did let it sit at a Ford shop for a week to get the steering box replaced and front end aligned. Keep things in perspective.

thx to all thor must read this Forum and read my issues and reached out to me !! thankyou everyone i will keep you all posted on this !!!

[fattner]

Went to CW so they can examine the blemish and a claim was generated to Thor for approval....not to worry about that I have been in contact with Thor Customers service and they seem very eager to please ! I will keep your guys posted ,that's to all who help with advise !!

[Elite Washington]

Originally Posted by fattner

Went to CW so they can examine the blemish and a claim was generated to Thor for approval....not to worry about that I have been in contact with Thor Customers service and they seem very eager to please ! I will keep your guys posted ,that's to all who help with advise !!

That’s good hopefully they can get you all taken care of

[cavie]

Originally Posted by fattner

your probably right , it has a little crack as u can see my up close picAttachment 30360Attachment 30361

The kind of money you spent on that rig and your gonna accept that?? Would you accept that from your car dealer?? Way does the RV world continue to get a pass year, after year, after year, after........ People spend hours on line researching a coffee pot purchase, but not one minute on a $100,000.00 RV purchase before they buy.

[EA37TS]

Originally Posted by cavie

The kind of money you spent on that rig and your gonna accept that?? Would you accept that from your car dealer?? Way does the RV world continue to get a pass year, after year, after year, after........ People spend hours on line researching a coffee pot purchase, but not one minute on a $100,000.00 RV purchase before they buy.

A little late with the rant. The OP says a claim was submitted to Thor by the dealer.

[cavie]

Originally Posted by EA37TS

A little late with the rant. The OP says a claim was submitted to Thor by the dealer.

the rant was meant for anybody on any forum.

[Pete'sMH]

RVs are not cars and there isn’t the slightest reason to be comparing the two products. The flaw in this case is on a Freedom Elite which is the quintessential entry level product. I had one and it’s a darn good product for what it is. Thor seems to be taking care of it for the OP and it seems to me that everything is working out fine. Just
Because something is expensive doesn’t mean it’s top of the line.

[Scubawise]

Amen!!

[Bill Johnson]

Originally Posted by fattner

your probably right , it has a little crack as u can see my up close picAttachment 30360Attachment 30361

I just blew it up on my monitor and It looks like a shadow from the fiberglass, the photo must have been taken just above or to the right and it looks like a shadow of the thickness of the fiberglass. if the photo was taken more to the left it would look like a wall of fiberglass. I wouldn't like it on a brand new motorhome but from where I'm looking I don't think there is a crack

[Bill Johnson]

If the camera was faced this way I don't think you would see a crack

[Pete'sMH]

Even cracked I’m not sure I’d make too big of a deal about it if it was mine. If Thor is going to do a really fine fix on it that’d be one thing but I expect they’ll just fill the crack with some kind of sealer and possibly add a dab of touch up paint. And I could do that much myself.

[fattner]

this is an update on my blemish on the 2022 Thor freedom elite 22HE, i went to camping world last Thursday they forward the warranty claim to thor and camping world called me today (monday ) and advised me to bring the unit in and they will repair the blemish and have my RV back to me after 3 working days !! i will keep u posted !!

[Elite Washington]

Originally Posted by fattner

this is an update on my blemish on the 2022 Thor freedom elite 22HE, i went to camping world last Thursday they forward the warranty claim to thor and camping world called me today (monday ) and advised me to bring the unit in and they will repair the blemish and have my RV back to me after 3 working days !! i will keep u posted !!

Did they say how they were going to fix it?

[fattner]

It's there collision repair center who saw the issues and reported it to Thor ,some type of fiberglass repair /seal it and color match it to the rest of the unit....I will keep you guys posted

[fattner]

dropped the RV off just now was advised by camping world that they are going to remove inspect pre-bent molding on driver side check and remove for protruding screws grind down the fiberglass re-glass in bodywork area clean and mask spray the single base coat of white blend spray “ clearcoat and reinstall the den corner molding and apply all Sealants. It should take them a minimum of three days to have a completely done that is per my receipt from Camping World I’m kind of impressed on how quick they got approval so far fingers crossed I’ll keep you guys posted

[fattner]

Today was a great day ,I picked up the RV @Camping World Bakersfield ca ,the repair was perfect ( looked new ) drove over to the ford dealership down the street so that they can check out the "advance Trac service light " and they were able to put the updated software dwn load fix within 2 hrs and I was on my way home a happy camper ......I will post pics tomorrow of the finished repair ......ps the issue was a screw that backed out and caused the blem issue in the fiberglass !! Thx to everyone for there help and input on this issue it was very helpful !! On to our next camping adventure soon !!

[Elite Washington]

That’s awesome to hear. Glad they got it taken care of

[Bob Denman]

https://www.thorforums.com/forums/at...1&d=1622203602