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05-20-2019, 01:57 PM
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#1
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Senior Member
Brand: Thor Motor Coach
Model: Challenger 37KT
State: Michigan
Posts: 282
THOR #2628
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Need help with Thor
This weekend driving home a mirror behind our kitchen sink slid off and broke, on its way down it gouged the dinning room table and kitchen cabinet. There was NO adhesive glue or tape on the wall or back of mirror. I called Thor this morning but was told sorry good luck. Does anyone have a person at Thor who might be able to help.
Thanks
KC
__________________
2015 Challenger 37KT
Progressive Industry EMS-HW50C, Winegard Trav'ler Sat dish, Magnashades, 5 star tuner, lots of indirect lighting.
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05-20-2019, 02:28 PM
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#2
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Senior Member
Brand: Thor Motor Coach
Model: THOR Chateua 35SF
State: Florida
Posts: 5,850
THOR #11130
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This is the second one of these to fall off in one day!! Didn't you post this already?
__________________
Now an SOB
Traded Thor for Melbourne Prestige 24NP
2018 THOR Chateau 35SF
Two Labs, Bugsie & Blondie
Blondie passed in 2020 at 5 to Leukemia
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05-21-2019, 10:54 AM
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#3
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Senior Member
Brand: Thor Motor Coach
Model: Challenger 37KT
State: Michigan
Posts: 282
THOR #2628
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Quote:
Originally Posted by The Gritz Carlton
This is the second one of these to fall off in one day!! Didn't you post this already?
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Im looking for a contact person/number
__________________
2015 Challenger 37KT
Progressive Industry EMS-HW50C, Winegard Trav'ler Sat dish, Magnashades, 5 star tuner, lots of indirect lighting.
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05-21-2019, 11:10 AM
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#4
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Axis/Vegas Enthusiast
Brand: Thor Motor Coach
Model: Axis 24.4
State: Michigan
Posts: 9,837
THOR #1150
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Honestly I don't think you'll get much out of anyone you speak to at Thor for a coach that is four years old. The most you'll get is a part number for the mirror to replace (so you can then go to a dealer and order one).
You're way out of warranty at this point.
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05-21-2019, 11:51 AM
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#5
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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 I have to agree... Once the warranty is over: it most likely means that your wallet is on the chopping block... 
__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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05-21-2019, 12:44 PM
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#6
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Senior Member
Brand: Thor Motor Coach
Model: Axis 27.7
State: Pennsylvania
Posts: 165
THOR #12085
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So far only minor issues which I have been fixing myself. Rather not deal with Thor warranty work and hard to get dealer service appointments. I also think I can do the better repair in most cases.
__________________
Thor Axis 27.7 towing a hot little Chevy Sonic 
SE PA
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05-21-2019, 12:58 PM
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#7
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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I wish that I had your skills... 
__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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05-21-2019, 12:58 PM
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#8
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Axis/Vegas Enthusiast
Brand: Thor Motor Coach
Model: Axis 24.4
State: Michigan
Posts: 9,837
THOR #1150
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Quote:
Originally Posted by PAtrailtrimmer
So far only minor issues which I have been fixing myself. Rather not deal with Thor warranty work and hard to get dealer service appointments. I also think I can do the better repair in most cases.
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Yes for dealer, no if you take your unit to Wakarusa, IN for factory service--those guys are top notch.
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05-21-2019, 01:07 PM
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#9
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Senior Member
Brand: Thor Motor Coach
Model: THOR Chateua 35SF
State: Florida
Posts: 5,850
THOR #11130
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Quote:
Originally Posted by JamieGeek
Yes for dealer, no if you take your unit to Wakarusa, IN for factory service--those guys are top notch.
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Plus two huge bonuses...Thor knows the coach, has the parts, knows where everything is and how it is suppose to work...no hours on end labor charges trying to figure it out. Second, even if it's not warranty work, the Wakarusa labor rate is only $100 per hour. Factor this into the dealer option and you'll find the trip will probably pay for itself. They completed my entire list in less than two days...and did it right the first time. They're so efficient, I saw owners stop in for service issues while on the fly touring the country. Lots of cool things to do in Elkhart and nearby areas.
__________________
Now an SOB
Traded Thor for Melbourne Prestige 24NP
2018 THOR Chateau 35SF
Two Labs, Bugsie & Blondie
Blondie passed in 2020 at 5 to Leukemia
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05-21-2019, 10:02 PM
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#10
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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$100 per hour labor charges?!?
My Dealer charges more than that! 
__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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05-22-2019, 12:07 AM
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#11
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Senior Member
Brand: Thor Motor Coach
Model: THOR Chateua 35SF
State: Florida
Posts: 5,850
THOR #11130
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Everybody does...my wife charges me more than that!! $100 per hour is a great deal...plus, it's factory service.
__________________
Now an SOB
Traded Thor for Melbourne Prestige 24NP
2018 THOR Chateau 35SF
Two Labs, Bugsie & Blondie
Blondie passed in 2020 at 5 to Leukemia
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05-23-2019, 11:40 AM
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#12
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I Think We're Lost!
Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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[QUOTE=The Gritz Carlton;183696]Everybody does...my wife charges me more than that!!../QUOTE]
I have to assume that you are referring to what she charges for her cooking skills... 
__________________
"What: me worry?"
Good Sam Member 843599689
Current coach: Tiffin Wayfarer 24 BW
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