RV News RVBusiness 2021 Top 10 RVs of the Year, plus 56 additional debuts and must-see units → ×

Go Back   Thor Forums > Thor Community Forums > Thor Owners Community Discussions
Click Here to Login
Thread Tools Display Modes
Old 02-11-2014, 01:16 AM   #1
Junior Member
Brand: Thor Motor Coach
State: Texas
Posts: 1
THOR #636
Need Warranty Help


Maybe someone here has help for me. I have a 2013 Thor ACE that the awning over the slide out fell off at the rear connection at 5700 miles in our 10th month of ownership. It trashed the side and roof of the coach creating well over $10K of damage. Thor has denied the claim on four separate occasions. The coach has been at the dealership for about 4 months now. there is a hole in the roof and no awning over slide out. I even sent a letter to the CEO 17 days ago and cannot even get a courtesy call about my warranty claim. Does anyone have any experience about with resolving theses type of issues. I am meeting the attorney in the am. He indicates here in Texas is this is not resolved in 60 more days, our only option is to take Thor to court. Anyone else struggling with this? or have suggestions?

DGIV is offline   Reply With Quote
Old 02-11-2014, 01:42 AM   #2
Moderator Emeritus
anaro's Avatar
Brand: Crossroads
Model: Zinger ZT26BL
State: North Carolina
Posts: 445
THOR #91
Why did the awning fall? What was the basis for warranty denial? Is the awning covered in your warranty. I'm not sure if the Thor warranty is the same as the crossroads warranty but it typically is what they call a limited warranty and using that term they can deny claims on some things. I'm hoping for your sake this is not the case here.
2014 Chevy Silverado 3500 Duramax SRW
2014 Palomino Sabre 34REQS
2011 Crossroads Zinger 26BL --sold
anaro is offline   Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

» Featured Campgrounds

Reviews provided by


This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. This is an independent, unofficial site.

All times are GMT. The time now is 01:16 PM.

Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2021, vBulletin Solutions, Inc.
Content Relevant URLs by vBSEO 3.6.0 PL2