Do you have 120VAC interior power if you run the generator? If so, you may have a transfer switch problem that's not allowing the transfer switch to switch over to shore power.
Rusty, Sandy, 2 Shelties (Coby & Callie) & Conner the Campground Cat
2016 Ram 3500 Longhorn Crew Cab 4x4 Dually, 385/900 Cummins, Aisin AS69RC, 4.10 axle, 39,100 GCWR, 30,050 trailer tow, B&W RVK3600
Current: 2014.5 DRV Mobile Suites 38RSSA #6972 - Previous: 2004 MS 36RE3 #1291