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Old 02-26-2017, 11:09 AM   #1
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State: Florida
Posts: 148
THOR #6491
Parts

We have a freedom elite 2017 question: does anyone know how long to get parts from Thor takes. We have 2 motors replacement for our slider on order.
We also have 3 trips starting March 22,2017. Want to use the bed.
Is there anyone to call at Thor.
Our CW has no idea when they will get parts.
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Old 02-26-2017, 11:39 AM   #2
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Brand: Entegra
Model: Accolade 37TS
State: Virginia
Posts: 4,912
THOR #1469
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Originally Posted by Mattie1 View Post
We have a freedom elite 2017 question: does anyone know how long to get parts from Thor takes. We have 2 motors replacement for our slider on order.
We also have 3 trips starting March 22,2017. Want to use the bed.
Is there anyone to call at Thor.
Our CW has no idea when they will get parts.
There are a couple of factors that are involved.

First, when did the dealer request the parts from Thor, not when did the dealer tell you they requested the parts. I have noticed that dealers will often tell you they are waiting for parts when in fact they haven't even looked at the coach to determine what is required for the repair.

Second, does Thor have the parts in stock or do they have to come from a third party vendor.

My experience is that the dealer receives the parts within 3 to 5 days after receiving the request from the dealer.

You can call Thor and they should be able to tell you if the parts were requested and when they will, or were shipped. You may have to wait on the line for a few minutes but it might be worth the call.

Also, keep in mind the 20 day rule that is listed in your warranty.
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Old 02-26-2017, 11:43 AM   #3
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State: Florida
Posts: 148
THOR #6491
Thank you for information. Did not know about 20 day rule what exactly is that.
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Old 02-26-2017, 12:05 PM   #4
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State: Florida
Posts: 148
THOR #6491
Just looked up 20 day rule. We have our rv for 3 months. Thanks
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Old 02-26-2017, 01:26 PM   #5
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Brand: Keystone
Model: Cougar 34TSB
State: Ohio
Posts: 244
THOR #6277
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Originally Posted by Mattie1 View Post
Thank you for information. Did not know about 20 day rule what exactly is that.
Warrantor’s sole and exclusive obligation is to repair and/or replace, at its option, any covered defect if: (1) you notify Warrantor and one of its authorized servicing dealers of the defect, which is discovered within the warranty coverage period, within ten (10) days of discovering the defect; and (2) you deliver your Motorhome to Warrantor or Warrantor’s authorized servicing dealer at your cost and expense. It is reasonable to expect some service items to occur during the warranty period. Unless prohibited by state law, the performance of warranty repairs shall not extend the original warranty coverage period. Further, any performance of repairs after the warranty coverage period has expired or any performance of repairs to component parts and appliances that are excluded from coverage shall be considered “good will” repairs, which shall not alter the express terms of this limited warranty. If the repair or replacement remedy fails to successfully cure a defect after Warrantor received a reasonable opportunity to cure the defect(s), your sole and exclusive remedy shall be limited to Warrantor paying you the cost of having an independent third party perform repairs to the defect(s) or diminution in value damages if defect(s) are incurable. Warrantor may use new and/or remanufactured parts and/or components of substantially equal quality to complete any repair. Defects and/or damage to interior and exterior surfaces, trim, upholstery and other appearance items may occur at the factory during manufacture, during delivery of the motorhome to the selling dealer or on the selling dealer’s lot. Normally, any such defect or damage is detected and corrected at the factory or by the selling dealer during the inspection process performed by the Warrantor and the selling dealer. If, however, you discover any such defect or damage when you take delivery of the motorhome, you must notify your dealer or Warrantor within ten days of the date of purchase to have repairs performed to the defect at no cost to you as provided by this Limited Warranty. If two unsuccessful repair attempts have been made to correct any covered defect that you believe substantially impairs the value, use or safety of your motorhome, or repairs to any covered defect(s), which you believe substantially impairs the value, use or safety of your motorhome, have taken 20 or more days to complete, you must, to the extent permitted by law, notify Warrantor directly in writing of the failure to successfully repair the defect(s) so that Warrantor can become directly involved in exercising a final repair attempt for the purpose of performing a successful repair to the identified defect(s).
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