Originally Posted by Mattie1
We have a freedom elite 2017 question: does anyone know how long to get parts from Thor takes. We have 2 motors replacement for our slider on order.
We also have 3 trips starting March 22,2017. Want to use the bed.
Is there anyone to call at Thor.
Our CW has no idea when they will get parts.
There are a couple of factors that are involved.
First, when did the dealer request the parts from Thor, not when did the dealer tell you they requested the parts. I have noticed that dealers will often tell you they are waiting for parts when in fact they haven't even looked at the coach to determine what is required for the repair.
Second, does Thor have the parts in stock or do they have to come from a third party vendor.
My experience is that the dealer receives the parts within 3 to 5 days after receiving the request from the dealer.
You can call Thor and they should be able to tell you if the parts were requested and when they will, or were shipped. You may have to wait on the line for a few minutes but it might be worth the call.
Also, keep in mind the 20 day rule that is listed in your warranty.