Quote:
Originally Posted by EarlyRV
The awning cover was there when I bought it, but fell off. It is a known issue and others here have had Thor send them new ones. I did talk to the company that now supports the Axxera radio and have an email chain saying it needs to be replaced.
The problem is that I didn't even get a chance to explain what was broken or what I needed. I said I needed to order some parts for warranty repair and he said that he couldn't do that. I had to take it into a dealership and have them order the parts. I have heard the exact opposite on this forum including the OP, so I was just curious if something had changed.
I wanted to do it myself because the only dealership here has a reputation for being slow to order the parts, blaming the manufacturer for the delay when the reality is they didn't even order them. I have heard it from others and saw it first hand when they did the setup to tow my truck.
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That certainly explains it a lot better. Maybe some Thor owner that has gone through can provide you better context for how they dealt with Thor for parts.
I did a quick search and Thor's website & FAQ says the below.
How do I obtain parts for my motorhome?
Please contact your local Thor Motor Coach Service Center for all your service needs. Thor Motor Coach has hundreds of authorized Service Centers. To locate your nearest Service Center online click here or contact us directly.
https://www.thormotorcoach.com/owners/faqs/
I suspect what I alluded to earlier was correct, that if you have special circumstance or issue with a specific dealer they may try to resolve.
Regardless for Radio if you are dealing with the official service support for Axxerra radio why can't they replace under warranty?
You may wish to call Thor a few more times hoping to get a different person? If all 3 tell you the same thing I would follow those instruction ASAP while it is still under warranty.
If the dealer you think is slow or poor service is the only game in town, I would go down in person to speak with a General Manager and try to build a relationship. I would NOT criticize their service but let them know what you pain is and ask if he can help. Let him now you wish positive relationship. Throw him a bone, if they do anything positive no matter how little throw a bone back.
Some dealers are not possible to deal with it so I get that. I had one refuse to even accept my coach because I did not buy from them. My current dealer charges $75 more per/hr if you did not buy from them; but they actually have charged me the same rate as if I bought from them. That is because I didn't have to pay anything for the warranty work; but because I built relationship; when I wanted that Onan AGS installed they did at a very good rate. I love it and I did more than tell them, I took a few minutes to send positive review that you can be sure their management sees.
Good luck