Sounds like you need Atoto Technical Support.
https://support.myatoto.com/
The OEM switchbox outputs the backup camera video signal on the RCA at all times.
It triggers the radio's camera display when the vehicle is placed in reverse to display that video signal.
When the turn signal is engaged it switches the video to the appropriate side camera and also triggers the radio to display the camera.
Some radios have a separate backup camera input from an Auxiliary video input. Maybe you are plugged into the Auxiliary video input?