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Old 07-15-2019, 06:07 PM   #1
Junior Member
 
Brand: Thor Motor Coach
Model: Axis 25.2
State: North Carolina
Posts: 11
THOR #13265
Thumbs up Thor Customer Service

I know others have wildly varied experiences, but I just have to take a moment to commend the customer service hotline at Thor.
Iíve had 3 calls with my 2018 Axis and the customer service team has responded each time with quickly mailing out the parts I needed at no charge.
First was a gas-filled bed lift that stopped lifting.
Then a window screen that had been missing since I bought the RV 10 mos. ago.
And finally the cap that covers the awning motor that apparently came off during one of our trips.
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Old 07-15-2019, 08:34 PM   #2
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Brand: Thor Motor Coach
Model: Hurricane 29M
State: California
Posts: 2,679
THOR #3156
Quote:
Originally Posted by TomKat View Post
I know others have wildly varied experiences, but I just have to take a moment to commend the customer service hotline at Thor.
Iíve had 3 calls with my 2018 Axis and the customer service team has responded each time with quickly mailing out the parts I needed at no charge.
First was a gas-filled bed lift that stopped lifting.
Then a window screen that had been missing since I bought the RV 10 mos. ago.
And finally the cap that covers the awning motor that apparently came off during one of our trips.
When you put that awning cover on wrap it with black electrical tape It matches the covers color and will hold it in place so you wont lose it again,


Jerry
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Jerry, Maria, and Sasha 6lb Yorkie
2017 Thor Hurricane 29M
2016 Jeep Wrangler Unlimited Sport
FMCA # F464385
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Old 07-16-2019, 01:36 AM   #3
Junior Member
 
Brand: Thor Motor Coach
Model: Axis 25.2
State: North Carolina
Posts: 11
THOR #13265
Thanks for the tip, Jerry!
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