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Originally Posted by DavidEM
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Sounds like your generator's governor is faulty. It doesn't kick up from idle as the generator's governor maintains 3,600 rpm even with no load, but it does open up the throttle to maintain that rpm when a heavy load is applied.
If it really is running slow with no load, the governor is surely bad.
David
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If his van is fairly new, it may have the Onan 2800 Watt inverter generator, which idles slower to save fuel. I would check model number first.
When I first talked to Onan at Tampa RV show and asked them why that generator did not idle much slower like Honda and other inverter generators, he said it was because the generator would not be able to speed up (react) quickly enough to start an air conditioner if starting from a lower no-load speed.