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Old 08-13-2021, 05:29 PM   #1
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Brand: Still Looking
State: Washington
Posts: 1
THOR #24509
THOR- Sanctuary 2022 Roof issues

Just bought a Sanctuary 2 days ago. Traveled out of state to purchase. Got it home, went to look at the roof and it looks like it was put together by a 4 yr old. The tracks on the roof were not placed where they should have been. There is black goop slapped all over the track. It is a mess. Drilled holes where they shouldnt be. In comparison with the picture of how it should look, well, it does not even come close. Just curious to know if any one out there has or had this problem. We are getting no help from anyone, just the run around. So disappointed.

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Old 08-13-2021, 06:08 PM   #2
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Brand: Still Looking
Model: SOB
State: South Dakota
Posts: 948
THOR #3916
Quote:
Originally Posted by MKCTH! View Post
Just bought a Sanctuary 2 days ago. Traveled out of state to purchase. Got it home, went to look at the roof and it looks like it was put together by a 4 yr old. The tracks on the roof were not placed where they should have been. There is black goop slapped all over the track. It is a mess. Drilled holes where they shouldnt be. In comparison with the picture of how it should look, well, it does not even come close. Just curious to know if any one out there has or had this problem. We are getting no help from anyone, just the run around. So disappointed.
Pic's Please.......
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Old 08-13-2021, 06:16 PM   #3
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Brand: Thor Motor Coach
Model: ACE 27.1
State: Florida
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THOR #7035
Feel free to return it to the dealer with a letter to "Revoke Acceptance" of the RV.
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Old 08-13-2021, 07:47 PM   #4
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Brand: Still Looking
Model: Sunstar 29VE Winnebago
State: Texas
Posts: 5,633
THOR #13058
Quote:
Originally Posted by MKCTH! View Post
Just bought a Sanctuary 2 days ago. Traveled out of state to purchase. Got it home, went to look at the roof and it looks like it was put together by a 4 yr old. The tracks on the roof were not placed where they should have been. There is black goop slapped all over the track. It is a mess. Drilled holes where they shouldnt be. In comparison with the picture of how it should look, well, it does not even come close. Just curious to know if any one out there has or had this problem. We are getting no help from anyone, just the run around. So disappointed.
No, I did not have that problem. My Dealer allowed me to conduct a Pre Delivery Inspection (PDI) before actually buying and closing the deal. My wife and I spent 4 hours checking everything from sealants on the roof to lubrication on the hydraulic jacks. Are you saying you did not Inspect it before you bought?

Also, who are you trying to get help from, and what are they telling you? I agree with comment earlier, pictures please.
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