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Old 06-26-2018, 02:32 PM   #1
FEZ
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Brand: Thor Motor Coach
Model: Miramar
State: Ohio
Posts: 51
THOR #7381
Warranty issues continue

Well the saga continues, after multiple conversations with Thor and trips to two different dealers and the factory last year I thought we had all the issues resolved...apparently not. Three weeks ago on our first voyage out this year, something got jarred while traveling and now my outdoor kitchen door started holding water again (it was replaced last fall for this same issue). So I contacted my Thor rep and was told it would be covered under warranty.

Since that one quick email exchange, I have not heard back from them. Two weekends ago we were camping and rolled opened the awning and half the LED lights were out. Took a picture of it and sent it to Thor and still have yet to hear from them. I have sent them two emails since then, not a word.

If you are considering purchasing a Thor product I would recommend that you donít and consider another manufacturer. We had a Sunseeker 3170DS for five years prior to this, not one issue.
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Old 06-28-2018, 01:37 PM   #2
FEZ
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Brand: Thor Motor Coach
Model: Miramar
State: Ohio
Posts: 51
THOR #7381
I gave up on waiting for an email and called them. Believe it or not I spoke with my rep at Thor and supposedly they are covering everything under warranty, fingers crossed! The comment I got from her today, ďthatís all today, wow this was an easy one.Ē Thatís telling of their issues, in my opinion.
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Old 06-28-2018, 02:22 PM   #3
I Think We're Lost!
 
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Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 16,255
THOR #8860
I'm glad to hear that there seems to be some movement on these issues for you... I'm just sorry to hear that they exist.
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