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Old 03-24-2016, 09:21 PM   #1
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Brand: Thor Motor Coach
Model: Ace 29.3
State: Florida
Posts: 12
THOR #1997
We Got A LEMON

We purchased a 2015 Thor Ace 29.3 May 2015. We are so sick of the problems. We have had over 20 issues and it has been at Camping World at least 90 days of the 10 months we have owned it. We can't even get the service issues finished without another one coming up. Any suggestions? Only 2 months left on the warranty.
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Old 03-24-2016, 09:25 PM   #2
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Brand: Thor Motor Coach
Model: 2015 Vegas 25.2
State: Oregon
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THOR #2271
Your only solution is to talk to the selling dealer. Lemon laws do not apply to RVs. Also you may consider changing repair shops. Camping World locations differ significantly. Check out the RV Service Reviews site.
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Old 03-24-2016, 09:46 PM   #3
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Brand: Thor Motor Coach
Model: Ace 29.3
State: Florida
Posts: 12
THOR #1997
We don't have any other choice right now for service since it is under warranty. There are no other rv dealers within 100 miles. We have an appointment tomorrow with the Manager at Camping World.
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Old 03-24-2016, 09:52 PM   #4
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Brand: Thor Motor Coach
Model: 2015 Vegas 25.2
State: Oregon
Posts: 911
THOR #2271
You do not have to go to a dealer for service. A lot of repair shops will do Thor Authorized Service and warranty work.
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Old 03-24-2016, 10:19 PM   #5
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Brand: Thor Motor Coach
Model: Hurricane 34E
State: California
Posts: 524
THOR #937
....And, you don't need to return to your original dealer for warranty service, You can go to any Thor dealership, (as long as they agree to schedule you).

With 2 months left you're almost out of time. This information will only have limited effect for your remaining warranty service period. However, whenever you take in your RV for service never simply drop it off and place yourself at the mercy of the dealership's service writer. Act like any fulltimer who must live in it 365 days a year.

Only take in your RV once all parts are available, all authorizations have been settled, (not just for warranty work, but also applies to insurance claims), and they have been reviewed by the actual technician who will install them. Then, make a specific appointment for the hours it takes to perform the work, and pick up the RV that afternoon/evening.
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Old 03-24-2016, 10:51 PM   #6
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Brand: Thor Motor Coach
Model: Challenger 37KT
State: Michigan
Posts: 281
THOR #2628
I would also contact Thor and get them up to speed on your issues!!

KC
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Old 03-24-2016, 11:12 PM   #7
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Brand: Redwood
State: Texas
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THOR #3610
Don't know where you live, but the factory service center is awesome! If you've kept documentation for all the issues, call Thor customer service. Also they should aprove mobil technicians.
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Old 03-24-2016, 11:19 PM   #8
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Brand: Thor Motor Coach
Model: Axis 24.1 KC's Big Box
State: Kansas
Posts: 2,112
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Quote:
Originally Posted by Jvsnyder View Post
We purchased a 2015 Thor Ace 29.3 May 2015. We are so sick of the problems. We have had over 20 issues and it has been at Camping World at least 90 days of the 10 months we have owned it. We can't even get the service issues finished without another one coming up. Any suggestions? Only 2 months left on the warranty.
Ron is curious what our issues are ? I think we all are? Can you give us an idea of what you are dealing with?

K
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Old 03-25-2016, 11:23 AM   #9
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Model: Challenger 37TB
State: Kentucky
Posts: 1,032
THOR #1020
Don't walk run to a phone and call Thor warranty directly. Been nothing but aces helping us find competent authorized service shops. Thor (877) 855-2867.
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Old 03-25-2016, 02:13 PM   #10
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Brand: Thor Motor Coach
Model: Axis 24.1
State: Georgia
Posts: 837
THOR #1123
Quote:
Originally Posted by Beacher View Post
....Cut...

Only take in your RV once all parts are available, all authorizations have been settled, (not just for warranty work, but also applies to insurance claims), and they have been reviewed by the actual technician who will install them. Then, make a specific appointment for the hours it takes to perform the work, and pick up the RV that afternoon/evening.
Just curious...how do you handle those situations where some diagnostic troubleshooting of a problem might be needed or an intermittent issue? Wouldn't you have to leave it with them for awhile and wait for them to get a technician on it?
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Old 03-25-2016, 07:38 PM   #11
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Brand: Thor Motor Coach
Model: Ace 29.3
State: Florida
Posts: 12
THOR #1997
Pantry door installed wrong, leaking jack, leaking windshield, leaking driver side and passenger side windows, exhaust fan not working, screw coming through floor linoleum, cab lights leaking, camera grommet popping out, exterior tv compartment leaking, water damage from leaking window, back trim panel fell off, furnace (been trying to point out the louvered door covering the heater board is installed/designed incorrectly. They have designed a new door and the furnace has to be replaced, a/c not cooling in bedroom, awning light
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Old 03-25-2016, 07:42 PM   #12
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Brand: Thor Motor Coach
Model: Ace 29.3
State: Florida
Posts: 12
THOR #1997
Apparently Thor reads this forum. Got a call from Thor's Tom Overton regarding my post. We requested an extension on our warranty but that's not happening. He offered to help expedite any further warranty issues (we have 7 weeks left). Also sat down with our dealer this morning. He said some units never have problems and so don't. The service there is just terrible. It is such a long process to get anything worked on. Diagnose, request authorization, order parts, get repaired. Could take months. Sick of it. We are going to sell as soon as possible and hope we don't lose our a... on it. Just want to get enough to pay off the loan.
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Old 03-25-2016, 08:48 PM   #13
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Brand: Thor Motor Coach
Model: 2015 Vegas 25.2
State: Oregon
Posts: 911
THOR #2271
Jvsnyder - I am SO SORRY that you have had these issues. I am really happy that Thor contacted you directly. Some of the issue is with Thor. Most of it is with your dealer. BUT, please don't give up. As someone on another thread put it (and I'm paraphrasing) , "You are not going to get a trouble free RV for $90K. You will have to spend at least $350K".

You have spent all this effort getting your rig fixed. Breathe deep and take it on the road. I promise I will wave at you.
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Old 03-25-2016, 09:36 PM   #14
vkb
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Brand: Thor Motor Coach
Model: Axis 24.1 KC's Big Box
State: Kansas
Posts: 2,112
THOR #3510
I, too, am sad to hear that your Coach has not all that it can be...
I hope you get your problems resolved before your warranty expires..it
appears CW has had plenty of time to do the needed repairs.
I see you are in Florida...which CW are you dealing with ?
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Old 03-25-2016, 10:48 PM   #15
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Brand: Thor Motor Coach
Model: Ace 29.3
State: Florida
Posts: 12
THOR #1997
Camping World Tallahassee (Midway)
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Old 03-25-2016, 11:41 PM   #16
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Brand: Thor Motor Coach
Model: Axis 24.1 KC's Big Box
State: Kansas
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Quote:
Originally Posted by Jvsnyder View Post
Camping World Tallahassee (Midway)
We don't know that CWorld...have been to the one between Tampa and Lakeland .. have not had any experience with them, other than walking the lot,
looking at RV's.
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Old 03-26-2016, 12:16 AM   #17
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Brand: Thor Motor Coach
Model: Vegas 24.1
State: North Carolina
Posts: 1,661
THOR #2142
Jvsnyder,

Please take time to shop around with the CW dealerships for help with your problems. We have had problems with our RV, with Thor, with some of their providers...but the CW of Statesville has help us get the repairs done.

RV is in right now as the first year ends in May and we are going over it with a fine toothed comb. It is in for oil change and some maintanence work.

To all, our shower curtain rod is in (thanks several of you and the parts manager at CW of Statesville) and I will be completing that MOD tomorrow after I pick up the RV. Hopefully, I will be able to find that thread again and post the end results.

Doc
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Old 03-26-2016, 01:07 AM   #18
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Brand: Thor Motor Coach
Model: Axis
State: New Jersey
Posts: 21
THOR #3088
I believe there is Federal Lemon law that covers RV's

The Magnuson Moss Warranty Act (“The Act”) is a Federal law that protects buyers of virtually any goods sold in the US which came with an express written warranty. The law is sometimes called the “Federal Lemon Law” but do not think that it applies only to cars and trucks. It applies to any consumer goods which cost more than $25.00, if those goods came with a warranty. Under the Act, a manufacturer may designate its warranties as “Full” or “Limited,” but they must do so clearly. If a manufacturer, or someone else who is obligated under the warranty, fails to remedy a defect as spelled out in the warranty after a reasonable number of repair attempts, the Act requires the manufacturer to either refund the purchase price or replace the product.
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Old 03-27-2016, 12:31 PM   #19
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Brand: Thor Motor Coach
Model: 2014 Four Winds 22e
State: Illinois
Posts: 37
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Originally Posted by Jvsnyder View Post
Sick of it. We are going to sell as soon as possible and hope we don't lose our a... on it. Just want to get enough to pay off the loan.

Winnebago is a much nicer unit in both construction and materials
Give it a look & consider a trade.
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