Quote:
Originally Posted by Judge
Man Dave...... 8 months is just totally ridiculous. The problem is for major repairs we can't do ourselves we are at the mercy of dealers, etc.
Dealers and OEM's need to be held accountable.... that's a word few know anymore in today's day and age.
There should be financial consequences for anything over what is considered a reasonable repair time. I know there are supply chain issues so they should at least offer a loaner. But if a Dealer / OEM can't fix it timely or provide a loaner, then they should have to provide:
- Compensation for payments made
- Lost opportunity cost (couldn't use the coach during that time)
Until dealers and OEM's are held accountable, this will be an acceptable industry practice.
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This was not supply chain.
First, the dealer was notified via email on July 20 that we had a slide issue while we were in Wyoming. They refused to look at the slide until September 30 even though part of their sales program is priority service for camping essential items (in writing) which includes slides. This is the basis of our complaint to the AG.
Second, even after discussions between the dealer and Jayco/Entegra ( documented on the Service order emailed to me) the dealer failed to submit the authorization requests and parts requisitions to Jayco. Parts were not ordered until I requested the PO numbers on Dec 18 after I talked to Entegra. At that time only the sheet metal was requested. A cable for the side camera was not ordered until January 11. The dealer did not order a camera as recommended by Jayco (in October) until last week Friday.
Third, the dealer repeatedly tried having us pick up the RV while awaiting the camera but we refused because closing the invoice and opening a new one IMHO, would have terminated warranty repairs. The warranty expired on October 2.
Last, as evidenced by my slide repair rejection Thursday the dealer did not repair the slide to like new condition.
As to compensation we have another action against the dealer for considerable compensation based on their lack of transparency in corporate offices and personnel to which complaints can be filed against regional locations. And no, this is not Camping World.
Their corporate office has now been in contact with the DW ( big mistake on their part because she’s the one that is super fire breathing mad) so we’ll see what happens.