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Old 04-08-2020, 09:45 PM   #21
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Brand: Thor Motor Coach
Model: ACE 27.2
State: California
Posts: 43
THOR #17484
Thor knows they have quality problems, most of which result from trying to hit a price point sufficiently lower than the upscale brands. They know there is demand for a 30-foot, Class A for less than $100k and similar price points in the other product lines. Their dilemma is to figure out IF that's possible and HOW to do it. Asking us which nic-nacks we prefer is, in my opinion, not the solution.

Their focus needs to be on manufacturing methods to achieve higher initial quality and longer term reliability. Revise the business model. Make fewer models using improved methods. Offer their own extended warranties and work with dealers to reduce wait times when a problem does appear. The RV industry is chasing too many market segments requiring too many models.

WE are a big part of the problem. We want a Caddy for the price of a Kia. I don't think the future is bright for any company that makes a product that gets 9mpg packing an 80-gallon fuel tank. I'm over 70 and can afford fuel and repairs but I don't think the RV industry will look in 10 years anything like it does today. But that won't depend on which cooking devices come installed in the galley.

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Old 04-08-2020, 11:00 PM   #22
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Brand: Thor Motor Coach
State: California
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Yes filled it out and sent it in. Not really anything they will do all the answers they are looking for are basically what they have maybe they will stop using AXXERA radios??... thats about the only thing I got out of it.
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Old 04-09-2020, 12:54 AM   #23
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Brand: Thor Motor Coach
State: Texas
Posts: 3
THOR #13011
Cup holders

How about suggesting a usable cup holder that can be used without cramming something in it to keep every cup we can find from spilling
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Old 04-09-2020, 12:56 AM   #24
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Brand: Thor Motor Coach
Model: Windsport 29m
State: North Carolina
Posts: 524
THOR #9553
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Originally Posted by Lt Keefer View Post
Did anyone else get the email from Thor asking to complete a survey on what they wanted in a new model of RV?

I did and it had a lot of good ideas and I made some suggestions too. Hope they actually listen and use it in the future!!! Bob
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Old 04-09-2020, 05:12 AM   #25
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Brand: Still Looking
Model: SOB
State: South Dakota
Posts: 948
THOR #3916
LOL !!! Yes I did!!
We haven't had a Thor product since '02... For all the same reasons y'all have with build/assembly qualities, design and materials/products used.
sent them a pic of our '02 coach and said that "This will Do" until We come off the road.....
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Old 04-09-2020, 05:59 PM   #26
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Brand: Thor Motor Coach
Model: Miramar 35.2
State: Georgia
Posts: 43
THOR #18370
Survey

Not me! Just bought a Used 2018 Miramar with only 2200 miles on the Speedo. I would love to share my experiences...
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Old 04-09-2020, 06:13 PM   #27
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Brand: Still Looking
Model: Tiffin Wayfarer 24 BW
State: New York
Posts: 22,195
THOR #8860
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Originally Posted by z28 View Post
So I got my survey and filled it out, I guess I must be the lucky one, for the most part I am completely satisfied with my 2018 ACE. The survey was directed at asking what type of accessories you would like to have included and what existing accessories you donít use much or could do without. I found the survey to one that asks probing questions to keep the Thor brand up with the times. There are places to make comments and suggestions. Again the few issues I have had with the Coach have all been resolved from the customer representative from Thor. This is my second motor home from Thor and I would purchase another.
I'm glad to hear that you're diggin' the ride!
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