There are rare times when you will have to...don't do it often. I made a repair to plumbing under sink and had to do this. If you have to, don't pull it back in...continue to slide out until full extension, holding button a few seconds after full extension...then run it back in holding button a few seconds after full retraction...pause and run it all the way back out...holding the button for a few seconds at full extension, then bring it back in continually, holding button a few seconds once its fully retracted. This will reset/reprogram the motors to the "home position". All this per the Thor technician when I was at factory for warranty work in 2019. The 3 Trax system seems to be a great design...I've had zero issues so far.
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Now an SOB
Traded Thor for Melbourne Prestige 24NP
2018 THOR Chateau 35SF
Two Labs, Bugsie & Blondie
Blondie passed in 2020 at 5 to Leukemia
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