Intro + window issues… THOR TRANQUILITY 19P

[Pete the old man]

Hi all
My name is Pete and I have been a “passive” reader of the forum. So many great ideas and solutions… I have learned a lot …thanks to all!

I recently purchased a Tranquillity 19P . We are in love with van and have enjoyed it, so far, just on short trips.

Unluckily the rear quarter window on passenger side , just shattered to pieces. I honestly have no idea of what happened because it happened overnite. Might have been cracked by a pebble on way home or maybe during the nite the fact that temperatures went to 36…no idea of cause… I walked to the car in morning to see some crumbling of the window corner… touched the glass from the inside and just shattered…

Long story short : Thor and dealer are not helping out financially… so my only hope is insurance. I have insurance as the camper van … but since there is a 1500 usd difference between installing a Mercedes OEM and the Thor quote…anyone have any experience with these issues ?

Thanks for any help or suggestions

[fourthgear]

I believe both MB & RV dealer/Thor would send the job out to a Glass shop of their choosing . Have you tried an Auto glass co. ?